House Manager | Part-Time | Lexington Opera House

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.


Position Summary

The House Manager is part of the theatre's public face. This individual is responsible for the smooth operation of the house, typically including both the lobby and audience seating area or auditorium during the run of the show. The House Manager welcomes the public to the theatre and oversees the safety and well-being before, during, and immediately following the show. They answer questions, listen to patron complaints, compliments, and concerns, and make audience members feel welcome. The House Manager oversees the volunteers and some front-of-house staff, as these may be the only members of the company whom the audience interacts with on a regular basis, so their interactions are of prime importance.

This role pays an hourly rate of $18.00

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until July 24, 2026.

About the Venue

Listed on the National Register of Historic Places, the Lexington Opera House is one of the premiere performing arts centers in the region.

Constructed in 1886 (after a fire had destroyed the original theatre located on the corner of Main and Broadway), the "new" Opera House, designed by Oscar Cobb, opened its doors on July 19, 1887, and quickly gained a reputation as one of the most well-designed and well-equipped theaters in the nation. By the late 1960s, the venue had evolved from a grand theatre to a Vaudeville house and finally a movie theatre. It was scheduled to be destroyed when an esteemed group of local philanthropists established the Opera House Fund to raise the necessary funds for the city of Lexington to purchase and restore the historic structure. With fewer than 1,000 seats, the venue currently serves an average of 85,000 patrons annually and remains a premier cultural destination in downtown Lexington. Programming at the Opera House offers something for everyone: ballet, opera, children's productions, family shows, comedy, music, and professional national BROADWAY tours!

Responsibilities

• Recruiting or supervising the recruiting of all volunteers.
• Coordinating building opening times on show nights.
• Orienting and sharing in the training of volunteers.
• Explaining to volunteers how tickets are to be scanned or processed for entry to shows
• Checking the auditorium, lobbies, restrooms, and any other public space before and after the audience is permitted to enter the theatre to assure the house is in a ready state.
• Turning restroom lights on and off in the lobbies and public areas and assuring that the house is secured by locking down the lobbies after a show.
• Schedules and supervises volunteer assignments within the theatre, ensuring that ushers and volunteers have a clear understanding of the seating scheme and of emergency sheltering in place or egress as needed.
• Conducts briefings with the volunteers before each show to inform them about expected attendance, who the designated floor captains are, the running time of the show, intermission, the late seating policy, the photo policy, planned meet-and-greet schedules, concessions, merchandise, programs or handouts, accessible seating or expected service animals, and general housekeeping information.
• Provides an impeccable appearance at all times and ensures all volunteers are provided with an appearance befitting the high standard of the theatre.
• Works closely with the theatre staff, particularly the box office manager, theatre technical coordinator, and event coordinator, to ensure a smooth and efficient production of each show and to represent the company in a professional manner.

Qualifications

• 3-5+ years of work experience in the performing arts, arts administration and/or theater management, or a related field.
• 2+ years of supervisory experience.
• High School Diploma or GED required.
• Previous experience recruiting volunteers a plus.
• Previous experience training staff preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.