Stream Operator / Chat Moderator (Secaucus)

Stream Operator / Chat Moderator

Whatnot Operations & Community Coordinator

Unique Designs is launching on Whatnot, a live shopping marketplace, and we are looking for a highly organized, detail-oriented, and energetic team member to support our live selling operations from start to finish.

This role combines live show support, product listing, merchandising, content coordination, community engagement, and customer support. The right person will help prepare each show, support the live host during broadcasts, engage with buyers, promote upcoming shows, and make sure post-show follow-up runs smoothly.

This is a hands-on role for someone who enjoys e-commerce, live shopping, social media, product presentation, and fast-paced selling environments.

Key Responsibilities

Live Show Operations

• Support live Whatnot shows before, during, and after each broadcast.
• Manage the product queue, auctions, giveaways, pinned items, and show flow.
• Monitor chat and help respond to buyer questions in real time.
• Flag customer issues, technical problems, or product questions during the show.
• Help the host stay on schedule and focused on selling.
• Monitor audio, video, lighting, and stream quality during shows.
• Troubleshoot basic live-streaming issues as they arise.

Product Listing & Merchandising

• Create accurate and compelling Whatnot product listings.
• Photograph or prepare product images for listings.
• Write clear product titles, descriptions, categories, and condition notes.
• Organize products into show-ready selling sequences.
• Prepare product notes and talking points for the host.
• Coordinate with existing inventory and shipping teams to ensure item accuracy.
• Maintain clean records of listed, sold, and pending products.

Content & Community Support

• Help promote upcoming Whatnot shows across social media and other marketing channels.
• Create or coordinate short-form clips, product previews, show reminders, and recap content.
• Encourage followers to bookmark shows and return for future events.
• Monitor engagement and help identify which products, show formats, and content perform best.
• Support community-building with repeat buyers, followers, and fans of the brand.
• Assist with basic graphics, captions, thumbnails, and promotional messaging.

Customer Experience & Marketplace Support

• Respond to buyer questions and marketplace messages in a timely, professional manner.
• Coordinate order questions, exceptions, and issue resolution with the existing shipping team.
• Track customer issues, feedback, cancellations, returns, or complaints.
• Maintain simple customer support templates and FAQs.
• Help protect the company’s seller rating and buyer experience.
• Assist with post-show reconciliation of sales, order status, and marketplace activity.

Ideal Candidate

The ideal candidate is part e-commerce coordinator, part live-stream assistant, part community manager, and part customer support specialist.

You may be a strong fit if you have experience in:

• E-commerce operations
• Marketplace selling such as Whatnot, eBay, Etsy, Poshmark, Amazon, Shopify, or TikTok Shop
• Live streaming, social media, or creator support
• Retail sales or merchandising
• Customer service
• Product photography or product listing
• Community management or social media coordination

Prior Whatnot experience is a strong plus, but not required.

Required Skills

• Highly organized and detail-oriented
• Comfortable working in a fast-paced live selling environment
• Strong written communication skills
• Able to multitask during live shows
• Comfortable with technology, apps, dashboards, and livestream tools
• Good eye for product presentation and merchandising
• Friendly, professional customer service style
• Reliable, proactive, and calm under pressure
• Comfortable working some evenings or weekends depending on show schedule

Preferred Skills

• Experience using Whatnot, TikTok Live, Instagram Live, YouTube Live, or similar platforms
• Experience creating marketplace listings
• Basic photo or video editing skills
• Familiarity with Canva, CapCut, Shopify, Google Sheets, or inventory tools
• Social media posting experience
• Interest in live commerce, online marketplaces, resale, design, collectibles, fashion, home goods, or unique products

Success Metrics

Success in this role will be measured by:

• Shows prepared accurately and on time
• Product listings completed with minimal errors
• Smooth live show execution
• Fast response to buyer questions
• Low listing/order issue rate
• Growth in show bookmarks, followers, and repeat buyers
• Quality of customer support and post-show follow-up
• Positive feedback from hosts, buyers, and internal team members

Sample Day-to-Day Tasks

• Prepare listings for an upcoming Whatnot show.
• Organize products in the order they will be sold.
• Review product details with the host before going live.
• Run the product queue during the show.
• Monitor chat and respond to common buyer questions.
• Clip a few strong moments from the live show for social media.
• Follow up on buyer questions after the show.
• Track any issues that need to be escalated to shipping or management.

Compensation

Compensation will be based on experience ranging from 38K-45K per year

Suggested structure:

• Salary base
• Optional performance bonus tied to show growth, accuracy, customer satisfaction, and sales support me
• How to Apply

Please submit:

• Your resume
• A short note explaining your experience with e-commerce, live selling, social media, or customer support
• Links to any relevant social media, marketplace, livestream, or content work, if available

Bonus: Tell us about a live shopping, marketplace, or social media experience you think was done well and why.