PRN Crisis Counselor

Job Title PRN Crisis Counselor (Davidson County) Schedule PRN Position, night and weekend availability required. Job Summary Provide face‑to‑face and telephone crisis intervention services in the least restrictive manner to people experiencing a mental health emergency. Responsibilities Conduct crisis assessment and crisis intervention services to appropriately address the needs of consumers experiencing a psychiatric emergency. Respond to crisis calls for assessment and intervention in the walk‑in center, community, ERs, schools, etc. Clinically assess for the least restrictive alternative to meet the needs of the consumers experiencing a psychiatric emergency. When hospitalization is necessary, make appropriate referrals to facilities equipped to meet the needs of the consumers. Make appropriate referrals to Diversion Services to ensure they have necessary clinical information. Actively participate in consult process with supervisory staff when dispositioning care. Provide follow‑up services as indicated in the policies and procedures and as set forth in Title 33. Develop individualized plans to meet needs of consumers in crisis. Respond to requests for face‑to‑face assessment in a timely manner. Maintain appropriate customer service skills at all times. Assist Triage Counselors in answering and dispositioning incoming calls as needed. Provide telephone counseling when needed. Maintain accurate clinical records and complete documentation within departmental guidelines. Coordinate services as needed with care management teams and provide consultation, as needed, with care management teams. Assist community agencies with information and/or dispositions. Educate community agencies as needed on crisis services as directed by supervisory staff. Assist teammates as needed. Requirements A mental health professional with specialized training in crisis intervention with a minimum of a Master’s degree in a related field (counseling, marriage and family therapy or social work). Valid Tennessee Driver’s License. Acceptable Criminal Background Investigation and Satisfactory Drug Screen Report. Personal Automobile Insurance. Position requires the candidate to have a personal vehicle; candidate must be able to respond to crisis calls for assessment and intervention in the walk‑in center, within the community, ERs, schools, etc. Cell Phone. About You Interpersonal Skills: Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team). Assists teammates when needed. Has the ability to initiate, develop and maintain effective working relationships with consumers, families, law enforcement and other referral sources. Understands and can use conflict resolution and negotiation skills in order to defuse difficult situations. Demonstrates professionalism and empathy with consumers and referral sources. Assessment and Intervention Skills: Ability to evaluate risk factors and potential risk factors during assessments. Ability to thoroughly and accurately explain and document assessment and recommended interventions/dispositions. Solid working knowledge of the DSM diagnostic guidelines. Recovery focused. Utilizes less restrictive alternatives appropriately to address consumer needs. Ability to identify and utilize consumer’s natural supports when available. Comprehensive knowledge of community resources and ability to link individuals to appropriate resource. Customer Service: Internal & external customer service indicative of mutual respect & trust. Equal Opportunity Employer Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr