Reservations and Communications Agent

Reservations And Communications Agent

Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston!

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Reservations team as a Reservations and Communications Agent!

Responsibilities Include (but are not limited to):

• Handle reservations for both Four Seasons One Dalton and Four Seasons New York Downtown.
• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made night prior, address any reoccurring issues.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Ability to work, weekend, nights and holidays.

Preferred Qualifications and Skills:

• Requires reading, writing and oral proficiency in the English language.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Excellent and unwavering customer service.
• Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
• 2-3 years' experience in a similar role.
• Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you're looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Seasons Employees enjoy:

• Hourly Rate: $32.83
• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Educational assistance programs, as well as in-house training workshop for all employees
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******