Field Training Officer

Field Training Officer

The Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem resolution, service enhancement, and process improvement as it pertains to security operations, safety, and training. The Field Training Officer reports directly to the Field Training Manager (FTM), and will work closely with other sites, regional, and headquarter leadership. This position will have no direct reports but will work closely with campus and sub-regional training leadership to assess employees, site, and campus needs.

In this role, you serve as the primary point of contact for onboarding and ongoing training at the site, campus, and country level. You are responsible for training and certifying new security personnel, delivering refresher and sustainment training, and ensuring officers consistently meet required security standards. This includes evaluating performance during training and maintaining accurate training records and certifications.

You are responsible for tracking training completion for all security personnel and maintaining required training and safety documentation in line with established policies and procedures. You conduct recurring training audits, prepare and submit required reports, and handle critical or confidential information with professionalism and discretion.

A key part of the role is safety and compliance leadership. You promote safety awareness across the campus, champion global and regional safety initiatives, identify security or safety gaps, and escalate concerns as needed. You work with campus security leadership to support individual development plans for officers and provide feedback on competence, compliance, and morale.

You collaborate closely with local leadership, the PMO training team, and program leadership to develop site-specific training plans, recommend onboarding and training schedules, and support compliance-related tools and processes. You will communicate with client representatives and internal stakeholders, including leading in-person and virtual training sessions, presentations, and group meetings. You will also support additional tasks as needed to help meet ongoing operational requirements.

To apply for this role, you should have an associate's degree and 2+ years of relevant experience in the security industry, business operations, or a similar environment, along with 2+ years of training or instructional experience. An equivalent combination of education and experience may also be considered. Experience in datacenter environments and developing or delivering training is preferred. You should be comfortable using Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint as these tools are used regularly.

This role requires frequent travel, approximately 50% of the time, including travel between sitessometimes with limited noticeand occasional travel between regions or countries to support operational needs. A valid passport and a genuine passion for travel are essential. Applicants must also be able and willing to work a flexible schedule, including evenings, weekends, and holidays (such as during emergencies or high-priority events).

All applicants must have reliable means of communication and transportation (public or private) to travel to and from work, the legal right to work in the country where the position is located, and proficiency in speaking, reading, and writing in English and the common local language (where applicable).