Administrative Assistant (Columbia, MD)

Administrative Assistant

PRIMARY JOB RESPONSIBILITIES:

• Answer incoming customer calls from dentists and dental personnel in a prompt and professional manner; handle questions and requests to ensure excellent customer service
• Respond to incoming faxes and emails; provide product information to customers in response to inquiries
• Coordinate and track stock and all items stored in the branch warehouse; assist the sales team with warehouse and stock records, materials, and related items
• Process product orders daily in accordance with Hiossen policies, including pulling stock, scanning barcodes, and completing related order processing tasks
• Register attendees at AIC seminars; prepare documentation and coordinate meals and refreshments for seminars and promotional events
• Handle product returns including paperwork, recordkeeping, and reporting; ensure proper customer account crediting in accordance with Hiossen procedures
• Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices
• Maintain adequate product and technical knowledge of all Hiossen products, procedures, and policies
• Prepare and submit reports as directed by the Regional Sales Manager or Branch Manager
• Perform other administrative duties as assigned

REQUIRED KNOWLEDGE AND SKILLS: Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products. Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required. Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

EDUCATION AND EXPERIENCE: High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment

LANGUAGE SKILLS: The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.

QUANTITATIVE / MATHEMATICAL SKILLS: Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties. Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.

WORK ENVIRONMENT: The Administrative Assistant's works in an office based environment at a designated Branch location. The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

PHYSICAL DEMANDS: The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds. Duties include packing, re-stocking and carrying items weighing up to 25 pounds.

COMPENSATION & BENEFITS: Hourly pay: $20 - $24/hr

• Medical and Dental insurance
• Vision, 100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 10 Paid Holidays per year

ABOUT COMPANY Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.