customer service manager FT

Store Manager - HSTN-BAYTOWN, TX Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold staff accountable for store conditions and results. Ensure all front‑end policies and procedures are followed; achieve KPIs and manage team to meet role KPIs. Plan and lead the execution of class and in‑store events in accordance with Company programs. Lead omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with onboarding of new team members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for continued self‑development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model. Acknowledge customers, help locate products and provide solutions. Participate in truck unloading and stocking processes to ensure truck standards are met within budget. Cross‑train in custom framing selling and production. In select stores that do not have a Framing Manager, lead delivery of high‑quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Preferred Experience Retail management experience preferred. Physical Requirements Ability to remain standing for long periods and move throughout the store. Ability to bend, lift, carry, reach, and stretch regularly. Frequent lifting of heavy boxes and accessing high shelves by ladder or similar equipment. Ability to perform essential functions with accommodations as needed. Work in public retail setting; some areas may not be climate controlled; occasional outdoor work retrieving shopping carts or unloading trucks; work hours include nights, weekends, and early mornings. Work Environment Public retail store setting, climate controlled in most areas. Frame shop contains glass cutter and heat press. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Benefits Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and additional benefits. Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required, please contact Customer Care at View phone number on click.appcast.io (1800‑MICHAEL). #J-18808-Ljbffr Michaels Stores