Case Manager, SUD and Peer Counselor, San Mateo

The Care Coordinator/Case Manager is responsible for developing and providing high quality therapeutic interventions and services in support of an individuals wellness and recovery. Services include strength-based and needs-based therapeutic case management problem-solving therapeutic rehabilitation including skills-building benefits support resource development housing navigation crisis intervention and family support.

ACT (Assertive Community Treatment) team provides direct service to acute mental health crisis cases in our new Full Service Partnership (FSP) Program in San Mateo. BACS staff does whatever it takes to find permanent housing for homeless people or stabilize mental health cases and the work happens both in the office or out in the community.

This program will have specialty populations including CARE Court and Substance Use Disorder (SUD) focus. Care Act is a statewide initiative to allow family members and other community members to request San Mateo County to assess and support partners who may have slipped through the cracks of our system and would benefit from linkage to services. The FSP programming itself offers a multidisciplinary approach and ACT model to offer 7-day support to partners experiencing the highest level of need in our county and would benefit from a hospital without walls wraparound approach.

This is a community-based position providing direct face-to-face services to individuals who are chronically homeless travel throughout San Mateo County is required as is transporting clients in your personal vehicle.

Schedules: Sun -Thurs Tues -Saturday

Responsibilities:

• Responsible for development and delivery of a full complement of services including individual family group counseling individual rehabilitation and case management/brokerage for individuals within the Care Coordinators caseload as assigned.
• Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
• Responsible for continuously assessing individuals risk status including risk based on symptoms substance use environment physical conditions etc and intervening appropriately.
• Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
• Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols.
• Responsible for domain-based assessment screening referrals service planning community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach.
• Documents and maintains all data collection reporting and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staffs time must be providing face-to-face or other eligible community-based support).
• Participates in supervision staff meetings consultation travel crisis/emergency coverage weekend coverage as well as agency-wide meetings and training as required by manager.
• Able to work independently and as a member of a therapeutic team.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information changing conditions or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Qualifications:

• High School Diploma required and must have 4 years of paid work experience in mental health/social services. One of those years may be in a customer service function. Degree is preferred.
• Valid California drivers license personal vehicle and proof of personal vehicle insurance coverage are required. DMV printout required.
• Extensive local travel is required vehicle reimbursement is provided. Care Coordinators transport clients in their personal vehicle.

Compensation & Benefits:

• Starting at $27.00 per hour then $30.00 per hour after satisfactory performance and achievement of all job related goals and requirements for the 90 day introductory period.
• 100% employer-paid medical dental and life insurance coverage options for employees plus a vision reimbursement program. Childrens healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 31 days off (PTO/Holiday)
• 403b plan.
• Significant internal growth opportunities.

* Most direct service positions

BACS Overview

Bay Area Community Services is a CARF accredited non-profit community-based agency celebrating over 70 years of serving Alameda Contra Costa Sacramento San Mateo and Solano Counties by providing mental health and social services. BACS mission is to uplift under-served individuals and their families by doingwhatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want bring client-centered plans and goals to social services.

How to apply:

Submit a resume with a cover letter highlighting your relevant experience.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Required Experience:

Manager