Market Aftersales Manager, Southern California

LOCATION: Field Based Role – Southern California, LA Metro Area

SALARY RANGE: $95,000‑$119,000

Job Overview: Reporting to the Market Area Manager, this role partners with the JLRNA Customer Care and Retailer Customer Service Teams to drive parts revenue, elevate the Customer Experience and maximize Retailer efficiency throughout the Customer Service experience. By fully embedding JLR standards, policies, processes and systems into retailer operations, this role works closely with retailer leadership to deliver a seamless, optimized experience that accelerates vehicle turnaround times, improves customer satisfaction and loyalty. Responsibilities Achieve all Customer Service & Parts Key Performance Indicators (KPIs) for assigned retailers and market. Drive customer satisfaction and loyalty through proactive engagement and process improvement. Ensure Electric Vehicle (EV) readiness and adoption of digital tools across retailers. Support revenue growth through service retention, parts and accessories, and extended warranty programs. Embed JLR programs and compliance standards within retailer network. Improve speed of Vehicle Off Road (VOR) resolution. Promote a Modern Luxury culture and continuous learning environment. Ensure the consistent utilization of the Retailer Performance Tool Kit (RPTK) across assigned retailers. Ensure that retailer personnel records and mandatory training requirements are current, including technician development through the JLR Excellence Learner’s Journey. Responsible for Driving the Focus on Customer Satisfaction and Loyalty. Responsible for Monitoring and Managing Retailer Customer Service & Parts Performance. Implementation & Embedding of Customer Service Programs. Responsible for Managing Compliance to Franchise Standards within Customer Service. Responsible for Identifying, requesting & gaining support from the shared CSPS where required to improve the Retailers processes and customer experience. Qualifications Relationship driven individual with strong stakeholder management and communication skills, able to challenge existing thinking in a positive way. Problem solver and results driven. Retailer or OEM aftersales experience. Strong analytical skillset. Process skills. Proficiency with JLR systems, KPI tracking and root‑cause analysis. Benefits As a people‑first company, working at JLR means opportunity, teamwork, and growth. Be part of an international, inclusive, and open‑minded company. Global Bonus Program based on company performance. Generous time off policy. Discounted Luxury Vehicle Car Program. Comprehensive health care and retirement plans. Quarterly Chair Massages. Maternity/Paternity Leave. Complimentary lunch. And more! Compensation: Base pay may vary depending on location, skills, experience, and market factors. The total compensation package may also include other elements such as a target bonus in addition to a full range of medical/health, financial, and other benefits, including 401(k) eligibility and various paid time off benefits. Employees will be in an “at-will” position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. #J-18808-Ljbffr Jaguar & Land Rove