Customer Service At We Market Co Op

Job Description

Job Description

HOURLY PAY RATE:  $12+

HOURS: Days, Nights, Weekends

PURPOSE : To act as the face of the co-op, creating a welcoming, helpful and inclusive shopping experience. This role supports daily operations while upholding our values of community, sustainability, and excellent service. 

DIRECT REPORTS: None

REPORTS TO: Customer Service Lead, Operations Supervisor, Administrative Lead

ROLE RESPONSIBILITIES:

Brand

• Deliver consistent, friendly, and inclusive service aligned with co-op values
• Stay informed about store products, promotions, and programs to confidently assist shoppers with our products and services
• Promote a welcoming store environment for all identities and backgrounds
• Alert Rebuyers/Leads of low stock, quality issues, or customer feedback

Operations

• Operate POS systems accurately and efficiently, including cash handling and troubleshooting basic POS issues
• Restock shelves, rotate products, and face merchandise to maintain full, clean, and organized displays
• Receive deliveries, check for accuracy, and safely stock items 
• Monitor and record product temperatures and dates

Facilities

• Maintain cleanliness of front-end and customer areas, including entryways, carts, bathrooms, and back-of-house areas. 
• Follow daily and weekly cleaning checklists to support a safe and sanitary store
• Identify & report facility maintenance needs promptly to lead or supervisor
• Uphold food safety and sanitation procedures at all times

Cooperation

• Participate in staff huddles, meetings, trainings and development opportunities
• Foster a respectful, communicative, and team-oriented work environment
• Support co-workers across departments as needed to ensure smooth store operations
• Uphold co-op policies and participate in creating an equitable workplace

ESSENTIAL QUALIFICATIONS:

• Self-motivated, organized, responsible, flexible
• Attention to detail and willingness to follow procedures
• Ability to stay calm and positive when dealing with multi-faceted problems or situations
• Excellent communication skills
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Ability to bend and lift loads, not to exceed 50 lbs; push and pull carts weighing up to 100 lbs
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
• Ability to maintain timely and consistent attendance
• Willingness to work weekends as needed. 
• Willingness and ability to learn and grow to meet the changing requirements of the job. 

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