Customer Service Center Manager

Req ID: 38207At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.NTT DATA Services currently seeks a Customer Service Center Manager to join our team in Washington, District of Columbia (US-DC), United States (US).Duties:Provides daily supervision and direction to service desk staff. Defines and sets team directions and provides guidance to members of team. Leads daily operations of the IT service desk, assigning daily tasks and roles. Serves as the single POC for issues involving service desk support. Basic Qualifications:Must have a minimum of 10 years of experience in leading and managing an IT service desk for enterprises. Experience in providing service delivery to achieve defined SLAs. ITILv3 and HDI Support Center Manager (HDI-SCM) Certification also required. Bachelor of Computer Science, Information Systems or related field preferred. Must Have Skill: Experience leading Service Desk with over 20 staff and over 400 daily customer contacts, at least 5 years at that levelNice to Have Skill:Experience managing Service Desk operations using ServiceNow or Remedy, 5 yearsThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA ServicesNTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.Posting Date:01/07/2019Department: -