Human Resources Manager (Bilingual)

Job Description

Job Description

Human Resources Manager - Bilingual
Littleton, MA 
Salary: $80-85K + bonus

Position Overview
The Human Resources Manager leads day-to-day HR operations for a high-volume regional operating facility. This individual serves as a key operational partner to site leadership, administering benefits, managing workers’ compensation and safety initiatives, driving employee relations, and supporting seasonal recruitment. Reporting collaboratively to executive HR leadership, the role focuses on optimizing workforce processes, maintaining full regulatory compliance, and aligning local human resource strategies with overarching organizational goals.
Key Responsibilities

• Employee Relations & Investigations: Serve as the primary point of contact for all site employee relations matters. Provide actionable coaching to supervisors and staff, conduct fair and thorough workplace investigations, document findings, and partner with senior HR leadership to implement corrective actions.
• Operational Leadership & Advisory: Advise facility leadership across all personnel transactions, including leave of absence administration, performance management, promotions, organizational restructures, and terminations.
• Talent Acquisition & Staffing Support: Partner with the onsite recruiting team to forecast workforce needs, manage seasonal and high-volume operations recruiting ramps, and execute short- and long-term staffing plans.
• Workers’ Compensation & Safety: Oversee end-to-end workers’ compensation claims management from initial incident report through modified-duty and full return-to-work execution. Active member of the facility Safety Committee, identifying operational risks and assisting with safety compliance training.
• Benefits & Retirement Administration: Serve as the on-site subject matter expert for health, welfare, and retirement plans. Coordinate annual open enrollment initiatives, resolve escalated employee benefit inquiries, and liaise with payroll on 401(k) election changes, loans, and hardship distributions.
• Unemployment Claims & Hearings: Coordinate the response to state unemployment filings, prepare operational managers for claims proceedings, and represent the organization at hearings when required.
• HR Systems, Technology & Programs: Direct the rollout and day-to-day administration of local HR technology and systems (including automated time-and- attendance/biometric punch platforms, pre-employment screening programs, and site workforce compliance protocols).
• Compliance & Culture: Ensure rigorous alignment with all applicable federal, state, and local employment statutes. Support cross-functional projects aimed at employee engagement, retention, and workplace culture.

Qualifications & Requirements

• Experience: 5+ years of progressive HR generalist or HR management experience.
• Industry Background: Demonstrated experience working in high-volume, highly seasonal operations, distribution, warehousing, or manufacturing environments is strongly preferred.
• Language Proficiency: Bilingual in English and Spanish (verbal and written) required to effectively support a multilingual production workforce.
• Compliance Knowledge: In-depth working knowledge of federal, state, and local labor and employment laws (FMLA, ADA, OSHA, FLSA, Workers' Compensation).
• Education & Credentials: Bachelor’s degree in Human Resources, Business Administration, or related discipline, or equivalent specialized HR coursework. Professional certifications (PHR, SPHR, SHRM-CP/SCP, or CEBS) are strongly preferred.
• Core Competencies: Proven track record of independently managing competing operational priorities, leading investigations with discretion, and establishing strong credibility across all organizational levels.

#zip