Implementation Manager

SWBC is seeking a talented individual responsible for implementation of new clients and large program changes that require coordinated efforts with clients and multiple internal resources as the single point of contact. Writes and presents business correspondence and reports. Essential Duties Develops the project plan for the implementation. Works closely with each new client and internal staff to review all processes and procedures for each system conversion. Provides a framework for the proactive and successful management of the implementation including issues, risks and deliverables. Works closely with new client and internal staff, including IT, for development of business and data mapping requirements for system conversion. Establishes timelines and adherence to the timelines for each implementation. Facilitates meetings with clients and internal stakeholders. Engages the participation of all team members and manages the goals and objectives for each implementation. Escalates issues to key stakeholders that impact implementation timelines. Travels to clients if necessary during implementation. Performs all other duties as assigned. Minimum Qualifications Bachelor’s Degree in General Business or IT related field from an accredited four‑year college or university. Minimum of three (3) years of experience in financial services, project management, or financial technology. Working knowledge of IT project management. Proficient in Microsoft Project, Adobe Acrobat, and Microsoft Office (Outlook, Word, Excel). Strong troubleshooting, listening, interpersonal, organizational, multi‑tasking, client engagement, problem resolution, and communication skills. Able to use basic office equipment, type 35WPM, and travel locally or nationally. Physically able to sit for long periods, stand, stoop, kneel, push, pull, and lift up to 20lb. of files or related items. Benefits Competitive compensation package. Work/life balance. Employee engagement activities and recognition awards. Years of service awards. Career enhancement and growth opportunities. Leadership Academy and Mentor Program. Continuing education and career certifications. Variety of healthcare coverage options. Traditional and Roth 401(k) retirement plans. Wellness Program. Additional Information SWBC is a Substance-Free Workplace and requires pre-employment drug testing. SWBC does not hire tobacco users as allowed by law. #J-18808-Ljbffr