Intake Coordinator

Weekend Clinical Intake Coordinator (LVN / RN)This is a unique opportunity for a clinically experienced LVN or RN to step into a high-impact operational role at the agency level. As our Weekend Clinical Intake Coordinator, you will serve as the central point of contact for our entire organization on Saturdays and Sundays, managing Kaiser referral intake, supporting field clinicians with clinical escalations, and ensuring our patients receive timely, seamless care coordination when our weekday leadership team is offline.This role is ideal for a clinician with home health experience who thrives in a fast-paced, autonomous environment, communicates confidently with both clinical and operational partners, and can triage competing priorities with clarity and calm.What You'll DoServe as 21HHS's dedicated point of contact for Kaiser on weekends, managing all incoming referral requests and acceptance confirmationsCommunicate directly with Kaiser representatives to confirm referral volumes, acceptance windows, and scheduling timelinesEnsure all referrals meet intake criteria and are entered and assigned accurately and on timeTrack and manage Kaiser's weekend referral demands, ensuring the agency meets agreed-upon response expectationsAssist field nurses and clinicians with urgent patient reassignments and schedule gaps throughout the weekendTriage incoming calls from the field, helping clinicians prioritize and navigate unexpected patient needsCoordinate open capacity across the field team in real time, matching available clinicians to urgent patient needsServe as the first point of escalation for clinical questions, supporting staff in the same capacity a Clinical Supervisor would during the weekTriage and respond to clinical escalation calls from field staff, patients, and Kaiser throughout the weekendApply clinical judgment to de-escalate, redirect, or elevate issues as appropriateMaintain clear documentation of all escalations, actions taken, and outcomes• Support staff with questions about clinical protocols, patient care scenarios, and next-step guidanceWhy you Should Come Work for us:Concierge for Case Managers: Dedicated resources assist with time consuming administrative tasksFlexible work schedules: Create your own schedule and hoursTargeted territories. Typically patient visits are within a 5-15 mile radius.Autonomy: No clocking in/outOpportunity for advancement. We have multiple tiers for RNs including Admission Nurses, RNI, RNII, RNII as well as clinical leadership and support opportunities.Low turnover/High moraleWork/life balanceHelpful software and communication toolsWhat We are Looking ForActive California LVN or RN license in good standingMinimum 2 years of clinical experience; home health experience strongly preferredPrior intake, scheduling, or care coordination experience preferredStrong clinical triage skills — comfortable making judgment calls independentlyExcellent verbal communication skills; confident and clear when speaking with Kaiser representatives, clinical staff, and leadershipHighly organized with the ability to manage multiple calls, tasks, and priorities simultaneously in a variable-volume environmentComfortable with ambiguity — some weekends will be high-volume, others will be lightProficiency with CareStitch, Kinser, or similar home health platforms preferredValid California driver's license with acceptable driving recordAll licensure and certifications must be current at time of hire and maintained throughout employment21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law.