System Administrator/FSR - Onsite Customer Support

Company Description

We were early to the fight against Ubiquitous Technical Surveillance, and we’ve been pushing the edge ever since.

Our mission is to help government and enterprise organizations understand and manage commercial data risks, shape their digital signatures, and operate with confidence in an increasingly complex information landscape. We build and integrate advanced, tech-forward solutions to problems our customers often don’t know they have – until it matters most.

We move fast, think critically, and deliver where it counts.

What’s in it for you?

We work hard and do fun things.

You’ll work on high-impact, technically challenging problems alongside a team that values teamwork over competition. Veilant offers a solid work-life balance and flexible remote work options. At Veilant, you’ll work with the most talented software developers, systems engineers, and subject matter experts, building tools and systems that make a real difference.

Job Description

We are looking for a motivated System Administrator to provide direct, onsite support. This role is ideal for an early-career systems professional who enjoys being hands-on, solving technical issues directly with users, and supporting mission-critical systems in a customer-facing environment.

You will serve as a key onsite technical resource supporting customer workstations, system administration activities, troubleshooting, and day-to-day operational needs. While the environment includes both Linux and Windows systems, we are looking for someone who is Linux-heavy and comfortable supporting a mixed technical environment.

This is a high-visibility role where you will work directly with customer users, internal technical teams, the Network Operations Center, and engineering resources to keep systems running smoothly.

What You’ll Do

In this role, you will provide onsite system administration and technical support across a range of customer technologies, including physical and virtual workstations, Linux and Windows systems, printers, VoIP phones, and internal platforms.

Your responsibilities will include:

• Provide daily onsite support for customer users, systems, and technical infrastructure.
• Perform system administration tasks in a Windows & Linux-forward environment.
• Support Windows desktops and workstations as needed.
• Troubleshoot issues across physical workstations, virtual workstations, printers, VoIP phones, and related customer technology.
• Support and administer our multi-mission platform, including troubleshooting problems as they arise.
• Act as an onsite liaison between the customer, internal Network Operations Center, and engineering teams.
• Escalate complex technical issues to the appropriate internal teams while maintaining customer communication.
• Help ensure customer systems remain operational, responsive, and properly supported during business hours.
• Work closely with existing onsite personnel during onboarding and transition periods.

What Success Looks Like in the First 6 Months

By the end of your first six months, you will have become a trusted onsite technical resource for the customer. You will understand the customer’s environment, common support needs, escalation paths, and daily operational expectations.

Success in this role means you are able to:

• Independently troubleshoot and resolve common Linux, Windows, workstation, printer, VoIP, and platform-related issues.
• Support our multi-mission platform with confidence, including routine administrative tasks and issue resolution.
• Build strong working relationships with customer users and internal technical teams.
• Know when to resolve issues directly and when to escalate to the NOC or engineering team.
• Maintain a reliable onsite presence during customer business hours (8a – 5p)
• Help reduce dependency on existing onsite staff by taking ownership of daily support activities.

Who Will Thrive in This Role

This role is a great fit for someone who likes being close to the customer and close to the technology. You do not need to be a senior engineer, but you should be dependable, technically curious, and comfortable taking ownership of problems from first report through resolution or escalation.

The ideal candidate is someone who:

• Has a few solid years of system administration experience.
• Technically curious, have a home lab? Let’s talk about it!
• Is strongest in Linux but flexible enough to support Windows when needed.
• Enjoys hands-on troubleshooting.
• Communicates well with both technical and non-technical users.
• Wants to grow in a cleared technical environment.
• Takes pride in being the person customers can rely on onsite.

Qualifications

Must haves:

• Active security clearance with polygraph.
• 2–5 years of professional system administration or technical support experience.
• Hands-on Linux administration experience.
• Experience administering Windows environments, including Windows 11 Pro and Active Directory. Must be comfortable managing Group Policy Objects, supporting networked printers and scanners, and using PowerShell to troubleshoot and automate tasks in secure environments with limited internet access. HP printer and scanner experience is a plus.
• Experience supporting Windows desktops or workstations.
• Ability to troubleshoot technical issues across user workstations, virtual environments, peripherals, and customer-facing systems.
• Comfortable working onsite at a customer facility five days per week.
• Strong communication skills and the ability to interact professionally with customer users.
• Ability to escalate issues clearly and effectively to operations or engineering teams.
• Willingness to support a mixed environment that includes Linux, Windows, physical systems, virtual systems, printers, and VoIP phones.

Nice to haves:

• Experience supporting mission, government, defense, or cleared customer environments.
• Familiarity with virtual workstation environments.
• Experience working with a Network Operations Center or engineering escalation team.
• Basic networking knowledge.
• Experience supporting customer-facing platforms or internal enterprise systems.
• Strong troubleshooting mindset and willingness to learn proprietary systems.

Additional Information

What is the Compensation Range for this role?

The salary range for this position is $88,500 to $140,000 annually for full-time status. Actual compensation within this range at Veilant is determined by numerous factors including but not limited to the candidate's qualifications, including experience, education, certifications, technical skills, as well as contract-specific affordability and labor categories, the scope and responsibilities of the role, market and business considerations, and geographic location.

Here are some Perks!

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & drinks

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
• Constantly work with computers and other information technology equipment
• The ability to communicate information and ideas in a classroom style format, may stand at a podium for long periods of time

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

If you require a reasonable accommodation to apply for a position with Veilant through its online applicant system, please contact Veilant's Talent Management Department at View phone number on us.fitly.work or contact us through e-mail at veilant.com

Compensation: USD 88500 - USD 140000 - yearly