Assistant Manager

Hand & Stone Massage & Facial Spa is Seeking a Driven, Hospitality-Focused Sales Assistant Manager

To support daily operations, lead the front-desk team, and drive strong performance across all major KPIs. If you love coaching people, delivering exceptional guest experiences, and hitting sales goals, this role is built for you.

About the Role

The Sales Assistant Manager plays a key role in supporting spa leadership and ensuring the front-of-house team consistently delivers results. You'll help drive membership sales, conversions, upgrades, and retention while maintaining a warm, professional, and guest-centered environment. This role is perfect for someone who thrives in a fast-paced, service-driven setting and enjoys motivating others.

Key Responsibilities

• Support the Sales Manager in leading, coaching, and motivating the front desk team
• Drive membership sales, rebooking, and service upgrades through strong coaching and daily performance management
• Monitor KPI trends and help implement strategies to improve results
• Ensure exceptional guest experience from check-in to check-out
• Assist with scheduling for front desk staff, massage therapists, and estheticians
• Maintain a polished, organized, and efficient front-of-house environment
• Handle guest concerns with professionalism and care
• Support daily operations, including opening/closing procedures and spa standards

Qualifications

• 12 years of experience in sales, hospitality, retail, or customer-service leadership
• Strong communication and people-management skills
• Comfortable working with KPIs, sales goals, and performance metrics
• High level of professionalism, reliability, and integrity
• Ability to thrive in a fast-paced, guest-focused environment
• Experience in membership-based or service-driven businesses is a plus

What We Offer

• Competitive base pay + performance bonuses
• Membership-based model with strong earning potential
• Employee discounts on services and retail
• Supportive, team-oriented culture
• Opportunities for advancement within a growing spa network

If you're a motivated leader who loves sales, hospitality, and team development, we'd love to meet you. Join us and help elevate the Hand & Stone guest experience. Compensation: $18.00 - $22.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 Locations Open Across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.