Senior Director of Product Management, Enterprise Experience

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO earned premiums worth over $43 billion U.S. dollars. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is in the midst of an exciting transformation as a product and tech powered company. We are seeking a Senior Director of Product Management, Enterprise Experience. This role will define and drive the enterprise product strategy for Enterprise Experience platforms across GEICO, spanning AI-enabled experiences, workplace productivity, collaboration tools, device platforms, and associate-facing applications. The leader will be responsible for translating enterprise priorities around productivity, AI adoption, workplace modernization, and platform reliability into a cohesive, scalable product strategy, ensuring delivery teams are aligned and executing against measurable outcomes. In this role, you will bridge product, engineering, data, and business teams, acting as the voice of the associate experience while managing prioritization, alignment, and execution across a complex portfolio of enterprise platforms including AI agents, enterprise search, collaboration tools, device ecosystems, and support experiences. This position will ensure enterprise initiatives are prioritized, sequenced, and embedded into product roadmaps and platform architectures, enabling delivery teams to execute effectively and at scale. Key Responsibilities 1. Enterprise Experience Product Strategy & Vision Define and execute the long-term product vision for Enterprise Experience, aligning with enterprise objectives around productivity, AI adoption, and platform reliability. Lead strategy across key domains: AI-powered experiences (e.g. Copilot adoption, AI literacy) Enterprise Search and Associate Portal platforms Collaboration tools (Slack, Zoom, SharePoint) Device lifecycle, endpoint, and workplace modernization Establish a unified “less tools, more integrated e2e experiences” strategy that reduces friction across enterprise workflows. 2. Portfolio Ownership & Product Roadmap Leadership Own and drive a multi-year, cross-platform product roadmap covering: Enterprise AI agentic frameworks and support deflection platforms (e.g., AI scaling and channel integration) Enterprise Search modernization and analytics-driven discovery Associate Portal transformation and personalization Device & endpoint platforms including DaaS and ITAM modernization Collaboration and productivity ecosystems (Slack, Zoom, Copilot) Ensure roadmap prioritization is data-driven, balancing: Adoption metrics (e.g., Copilot usage, Slack AI adoption) Business impact (e.g., support deflection, productivity gains) Platform reliability, risk, and delivery constraints 3. AI-First Enterprise Product Leadership Drive AI-forward platform strategy across enterprise experiences, including: Conversational support and automation (Agents and self-help bots, etc.) Embedded AI experiences in collaboration tools Predictive and workflow AI (e.g., ticket classification, risk modeling) Scale AI adoption by partnering with change management and GTM teams to achieve enterprise adoption goals and value realization. 4. Cross-Platform Integration & Experience Design Lead integration strategy across critical systems including: Slack, Zoom, SharePoint, Workday, Azure IdP, and enterprise data sources Drive development of connected experiences (e.g., search, support, knowledge access, AI assistants) that enable associates to self-serve and reduce workflow friction. Promote scalable patterns that unify user experience across enterprise touchpoints. 5. Data, Metrics & Outcome-Driven Execution Define and operationalize product success metrics, including: Adoption and engagement (Copilot, Slack AI, Search) Productivity gains and time-to-task improvements Support deflection and cost savings Platform reliability and experience health Leverage usage analytics (e.g., deflection rates, MAU/DAU, response times) to inform prioritization and continuous improvement. 6. Stakeholder Alignment & Execution Governance Serve as the central intake and prioritization leader for enterprise experience initiatives across business, engineering, and support teams. Drive alignment across multiple functions: Engineering, Platform Teams Finance (e.g., procurement models, cost optimization) Operations and Support organizations Change management and communications Ensure clarity on ownership, dependencies, sequencing, and delivery outcomes across programs. 7. Operational Excellence & Risk Management Ensure platforms meet targets for: Availability, latency, and reliability Security, compliance, and governance (e.g., collaboration retention policies) Mitigate execution risks across key initiatives (e.g., ITAM implementation, VDI reliability, platform scaling constraints). Provide executive visibility into roadmap health, risks, tradeoffs, and delivery status. Required Qualifications 12+ years of experience in product management leadership, platform strategy, or enterprise technology delivery Proven experience owning large-scale, multi-product portfolios across enterprise platforms Demonstrated success scaling AI-driven products or enterprise digital experiences Strong experience with: Enterprise SaaS ecosystems (M365, Slack, Zoom, SharePoint) AI platforms, analytics, and data-driven product development End-user computing, device platforms, or IT service ecosystems Track record of driving roadmap alignment across multiple engineering teams Strong ability to influence in complex, matrixed organizations and drive executive-level alignment Exceptional stakeholder management and communication skills Preferred Qualifications Experience building AI-enabled enterprise platforms and agentic workflows Familiarity with enterprise search, knowledge management, and productivity tooling Background in platform engineering or enterprise experience transformation initiatives Experience with product-led transformation in large enterprises Education Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field required Advanced education or training in product management, strategy, or technology leadership preferred What Success Looks Like Enterprise platforms deliver measurable productivity gains and reduced workflow friction AI adoption scales across the enterprise with strong engagement and sustained usage growth Associates increasingly self-serve through AI, search, and integrated experiences, reducing support dependency Product roadmaps are data-driven, aligned, and executed predictably Clear executive visibility into platform health, adoption, and business value Enterprise Experience becomes a core competitive advantage in associate productivity and operational efficiency What We Offer: Competitive salary and benefits package Opportunity to work with a talented team of engineers, data scientists, and product managers Collaborative and dynamic work environment Professional development opportunities and training Flexible work arrangements and remote work options The GEICO Pledge: Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. Annual Salary $195,000.00 - $315,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United S