IT Test Engineer / Technician

Job Description

Job Description

Job Title – IT Test Engineer / Technician

Location – USFC Distribution Center, Whitsett NC 27377

Contract – 24 + Months (Temp to Hire)

Pay Rate – $20 - $ 24/ hr on W2

Shift: Evening Shift: Monday - Friday, 4pm - 1am

Weekend Shift: Friday - Sunday, 11am - 12 midnight

Job Responsibilities

• Provide hands-on IT and Test Engineering support on the manufacturing floor.
• Troubleshoot hardware, software, Windows, networking, printing, and production/test-system issues.
• Install, configure, maintain, and support desktops, laptops, workstations, test stations, scanners, printers, and other peripherals.
• Support Windows 11 systems, software installations, drivers, updates, PC imaging, and system deployments.
• Troubleshoot connectivity issues involving production equipment, test systems, servers, and network resources.
• Respond promptly to production-critical issues to minimize downtime.
• Collaborate with IT and Test Engineering teams on escalated issues and root-cause analysis.
• Maintain accurate IT asset records, support documentation, and troubleshooting procedures.
• Assist with system upgrades, hardware replacements, equipment installations, and production-floor projects.
• Follow IT security, change-management, and configuration-management procedures.
• Provide timely updates to production teams and ensure issues are resolved or properly escalated.

Required Technical Skills

• Hands-on experience troubleshooting desktops, laptops, workstations, monitors, docking stations, barcode scanners, and printers.
• Strong working knowledge of Windows 10/11 troubleshooting and administration.
• Familiarity with Task Manager, Device Manager, Event Viewer, Services, PowerShell, Command Prompt, and Task Scheduler.
• Basic networking knowledge, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, VPN, and network printers.
• Experience with PC imaging, Windows installation, drivers, BIOS/UEFI, and system deployment.
• Ability to troubleshoot hardware failures, application issues, connectivity problems, and system performance.
• Familiarity with IT ticketing systems, remote-support tools, and hardware diagnostic utilities.
• Basic PowerShell or Batch scripting experience is a plus.
• Strong troubleshooting, documentation, communication, and customer-service skills.

Basic Qualifications

• Associate degree in IT, Computer Science, Electronics, Engineering Technology, or equivalent experience.
• 1–3+ years of experience in IT support, desktop support, technical support, or manufacturing IT.
• Demonstrated experience supporting Windows-based systems and PC hardware.
• Basic understanding of networking and IT support processes.
• Ability to work independently and manage multiple priorities in a fast-paced production environment.