Supervisor, Revenue Cycle

Overview The US Oncology Network is looking for a Revenue Cycle Supervisor to join our team at Texas Oncology. This full‑time position will support the Revenue Cycle Surgery Department at 3001 E. President George Bush Highway Suite 100, Richardson, Texas. Typical work week is Monday through Friday, 8:00 a.m. – 5:00 p.m. What does the position do? Supervises the day‑to‑day revenue cycle operations to maximize the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Supervises the daily business functions of the patient visit from point of entry to accurate adjudication of the patients’ accounts. Responsibilities include appointment scheduling, insurance eligibility processes, charge processing, claim submission and processing, payment processing, collections and accounts receivable management, denial management, reporting of results and analysis, concurrent and retrospective auditing, proper coding, credentialing, customer services related to revenue cycle, training and development, analytics, and all other revenue cycle management activities. Resolves escalated and unique revenue cycle issues. Ensures quality work, meets deadlines, and adheres to the Practice Standard Operating Procedures (SOPs); regularly audits staff work to ensure compliance. Prepares monthly revenue cycle financial analysis, including aged accounts. Monitors and assesses business metrics to refine processes and improve outcomes; guides individuals and teams toward priorities, clarifies roles and responsibilities, coordinates resources, and cascades goals to staff annual objectives. Leads new initiatives; acts as a catalyst for change, addresses difficult issues, and takes ownership and accountability. Develops, implements, and maintains the Practice’s revenue cycle training materials; conducts training on SOPs, systems, metrics, and government regulations. Coordinates front‑office duties, including scheduling, check‑in, and co‑pay/co‑insurance collection. Attracts high‑caliber people, assesses strengths and development needs, provides coaching and feedback, manages hires, performance assessments, salary recommendations, and progressive discipline. Enforces adherence to the Practice’s and US Oncology policies. Other duties as requested or assigned. Qualifications Associate’s degree in Finance, Business, or equivalent OR four years of revenue cycle experience required. At least four years of medical revenue cycle work experience required, with a consistent track record of achieving metrics. Two years of experience managing, delegating, and following up on work priorities of others is strongly desired. Strong knowledge of medical insurance billing and collections with CPT, ICD‑9, and HCPCS coding, medical terminology, and managed care products (HMO, PPO, etc.). Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint). Physical Demands The employee is required to be present at the employee site during regular business hours and to sit or stand, talk or hear regularly. Requires full range of motion, including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing within normal range. Work Environment The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic. Work involves in‑person interaction with coworkers, management, and/or clients, and may require minimal travel by automobile to office sites. #J-18808-Ljbffr US Oncology Inc.