Therapeutic Coach Team Lead

When you love what you do its not a jobits a calling. At JEVS we help the people we serve lead self-determined connected and fulfilling lives that strengthen themselves their families and their communities. Our team is more than 1500 strong serving the Greater Philadelphia community for over 85 years. Our programs are designed to help individuals gain independence and economic security. We believe everyone deserves access to jobs educational opportunities and vital services.

START (Systemic Therapeutic Assessment Resources and Treatment) employ a positive approach to build upon an individuals strengths to fortify experiences ambition character and abilities. These services promote person-centered approaches and training for persons families and caregivers using positive approaches and other therapeutic tools.

The Therapeutic Coach Team Leader plays a key clinical and leadership role in the implementation of the START Model a strengths-based trauma-informed framework designed to support individuals with intellectual and developmental disabilities (IDD) and co-occurring mental health or behavioral health needs . START services are grounded in the belief that every person possesses unique abilities talents and potentialand that by promoting positive experiences recognizing strengths and fostering personal interests we can support stability healing and meaningful engagement in community life.

The Therapeutic Coach Team Leader provides clinical oversight supervision and mentorship to a team of START Therapeutic Coaches. This leader ensures that therapeutic services community linkages crisis stabilization efforts and family supports are implemented with fidelity and compassion.

Responsibilities:

Leadership & Supervision

• Supervise and support Therapeutic Coaches through regular performance evaluations reflective supervision coaching scheduling and case consultation.
• Monitor and manage caseload assignments to ensure adherence to clinical guidelines ethical standards and program fidelity.
• Facilitate regular team meetings focused on case reviews evidence-informed practices and continuous quality improvement.
• Lead onboarding and ongoing professional development ensuring all team members are trained in START philosophy and interventions.
• Provide training for Therapeutic Coaches on effective coaching while maintaining program fidelity.

Clinical Practice & Crisis Stabilization

• Provide strengths-based clinical coaching and intervention to a small active caseload particularly during staff training or complex cases.
• Conduct initial therapeutic assessments and develop person-centered support plans for individuals experiencing distress or instability.
• Implement and monitor Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) in collaboration with team members and system partners.
• Deliver post-discharge support for individuals returning to their home or community after inpatient psychiatric or residential treatment.
• Identify and monitor biopsychosocial risk factors to inform proactive crisis prevention strategies.

Community Engagement & Family Coaching

• Collaborate closely with families caregivers and interdisciplinary support teams to promote understanding communication and sustainable strategies for success.
• Provide caregiver coaching focused on behavioral health stabilization skill-building and trauma-informed supports.
• Partner with START Coaches to deliver training education and hands-on support within natural environments (e.g. homes schools day programs).

Program Development & Systems Collaboration

• Support the development of community partnerships and service linkages to close resource gaps and increase access to therapeutic supports.
• Participate in program planning and strategic improvement initiatives with the START Leadership Team.
• Uphold cultural humility and responsiveness ensuring that services respect each persons cultural linguistic and identity-based needs.

Documentation & Compliance

• Ensure timely and accurate documentation in STARTs Information Reporting System (SIRS) and JEVS Human Services Electronic Medical Records (EMR).
• Maintain all necessary certifications and complete mandatory trainings including START model training CPR First Aid and Mental Health First Aid (MHFA).
• Follow program policies and respond flexibly to the changing needs of individuals teams and the broader service system.

Qualifications:

• Minimum of 2 years experience supporting individuals with IDD and co-occurring mental health or behavioral challenges .
• Demonstrated supervisory or team leadership experience with a strong ability to mentor develop and support staff.
• Strong clinical and organizational skills with a commitment to trauma-informed person-centered and culturally competent practices.
• Must become a certified START Coordinator within 12 months of employment (training provided).
• Valid Pennsylvania drivers license and ability to travel as needed.
• Successful completion of all required background checks.
• Masters degree in social work counseling psychology behavioral health or related human services field (preferred).

What we offer:

• 401(k)
• Tuition Assistance
• Health & Dental
• Paid Vacation/Sick Time
• 10-12 Holidays per year
• Reimbursement of mileage and travel expenses
• Excellent supportive business and information tools

The base salary for this position ranges from $63000 - $68000 annually. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS we are committed to ensuring all our employees feel included valued appreciated and free to be who they are at work. We cultivate a culture where differences are valued and we are putting resources and attention towards improving employee engagement retention and promotion of our talented staff.

Diversity inclusion and equity are core principles that guide how we cultivate leaders build our teams and create an environment that is the right fit for JEVS Human Services employees our community partners and the individuals we serve.

For more information about what its like to be a part of the JEVS team visit our careers page at individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

Required Experience:

Manager