Receptionist, Front Desk

Position Summary

Atlantic Housing Foundation is seeking a professional, personable, and highly organized Receptionist to serve as the first point of contact for our corporate office and provide essential administrative support to daily operations.

The ideal candidate is a dependable, proactive, and detail-oriented individual who thrives in a collaborative environment, demonstrates excellent customer service, and can effectively manage multiple priorities. This position plays an important role in creating a welcoming and professional office environment while supporting communication, coordination, and administrative functions across departments.

This is an excellent opportunity for an individual looking to develop their administrative and professional skills within a mission-driven organization that values teamwork, accountability, excellence, and continuous improvement.

Work Arrangement: Hybrid

This position follows a hybrid work schedule designed to balance in-office collaboration with remote flexibility.

• Monday & Friday: Remote
• Tuesday - Thursday: In-office at our corporate location

Key Responsibilities

Front Desk & Office Administration

• Serve as the first point of contact for visitors, employees, vendors, and external partners, ensuring a welcoming and professional experience.
• Manage incoming telephone calls, direct inquiries to the appropriate departments, and ensure messages are communicated accurately and promptly.
• Oversee daily reception operations, including incoming and outgoing mail, packages, deliveries, and general correspondence.
• Maintain an organized, professional, and welcoming reception area, conference rooms, and shared office spaces.
• Monitor and coordinate the maintenance of office equipment, including printers, copiers, and other shared resources.
• Maintain office supply inventory, anticipate purchasing needs, place orders, track deliveries, and ensure supplies are appropriately stocked and distributed.

Meeting & Event Coordination

• Coordinate conference room reservations, meeting logistics, and conference calls to support daily business operations.
• Assist with scheduling, preparing, and organizing meetings for leadership and management teams.
• Coordinate travel and logistical arrangements for quarterly company meetings, including flights, hotel accommodations, reservations, and related details.
• Provide administrative and logistical support for company meetings, events, and other organizational initiatives as requested.

Administrative & Leadership Support

• Provide general administrative assistance to the Chief Executive Officer, Human Resources leadership, and other members of management as needed.
• Prepare, maintain, and update spreadsheets, documents, reports, and other administrative records with accuracy and attention to detail.
• Process purchase requests, check requests, and related administrative documentation in accordance with company procedures.
• Assist with data entry, document organization, correspondence, and other administrative projects.
• Handle sensitive information with professionalism, discretion, and confidentiality.
• Participate in monthly Best Practices calls and other relevant meetings or professional development opportunities.
• Collaborate with team members across departments to support organizational efficiency and daily office operations.
• Identify opportunities to improve administrative processes, enhance efficiency, and contribute to a positive workplace environment.
• Perform other duties as assigned to support organizational needs and priorities.

Required Qualifications

Education & Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of two years of experience in a receptionist, administrative assistant, front office, or similar customer-facing role.
• Bilingual proficiency in English and Spanish is a plus but not required.

Technical Skills

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with Google Workspace, including Gmail, Google Calendar, Google Docs, and Google Sheets.
• Working knowledge of general office equipment, telephone systems, and mail and shipping services such as USPS, FedEx, and UPS.
• Ability to maintain accurate records, organize digital files, and manage routine administrative documentation.
• Comfortable learning new technology, software, and administrative processes.

Professional Skills & Competencies

• Customer Service Excellence: Demonstrates a friendly, courteous, and service-oriented approach in all interactions.
• Communication: Possesses strong verbal and written communication skills, including professional telephone and email etiquette.
• Organization & Time Management: Effectively prioritizes tasks, manages competing deadlines, and maintains attention to detail.
• Professionalism & Discretion: Demonstrates sound judgment, maintains confidentiality, and represents the organization professionally.
• Reliability & Accountability: Consistently demonstrates punctuality, dependability, and ownership of assigned responsibilities.
• Adaptability & Initiative: Works independently when appropriate, anticipates needs, and responds positively to changing priorities.
• Collaboration: Builds positive working relationships and contributes to a supportive, team-oriented workplace.
• Commitment to Excellence: Demonstrates a genuine passion for service, continuous improvement, and making a meaningful contribution.

Benefits & Perks

Atlantic Housing Foundation is committed to investing in its employees by providing a competitive benefits package and opportunities for professional and personal growth.

• Biweekly pay
• Competitive 401(k) retirement program with employer matching contributions
• Rental discounts for eligible employees residing at participating properties
• Multiple medical insurance plan options
• Dental, vision, and prescription coverage
• Employer contributions to eligible Health Savings Accounts (HSA)
• Supplemental health insurance option
• 12 paid company holidays
• Competitive paid time off (PTO) accrual
• 32 hours of Volunteer Time Off annually
• 16 hours of Learning Time Off annually
• Educational reimbursement opportunities

Atlantic Housing Foundation is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees in accordance with applicable laws.

Work Arrangement: Hybrid
Monday & Friday: Remote
Tuesday - Thursday: In-office at our corporate location