Front Desk Associate

Montgomery Eye Physicians are committed and dedicated to serve. We continue to provide state-of-the-art eye care to patients of all ages. Offering a broad range of services from routine eye exams, glasses, contact lenses, to no‑stitch cataract surgery as well as LASIK, corneal transplant and glaucoma surgery. We have locations in Central Alabama and the River Region. The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check‑in/out, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks such as data entry to ensure smooth operations and excellent customer service in a medical setting. Responsibilities Greets patients warmly and verifies appointment details. Collects necessary documentation including ID, insurance cards, referral forms, etc. Books, confirms, and reschedules appointments. Verifies insurance eligibility and benefit coverage for all in‑office visits, procedures, and tests. Collects co‑payments and outstanding balances; calculates patient financial responsibility and communicates it, documenting in the practice management system. Explains billing procedures. Accurately enters data into the practice management system and verifies existing information. Prepares charts prior to clinic (prints rosters, face sheets, etc.). Processes medical record requests coming directly from patients. Completes assigned tasks related to appointment rescheduling in a timely manner. Monitors and completes tasks related to appointment recall and reminder processes as set by practice SOP. Answers phones and responds to inquiries. Relays messages between patients and clinical staff. Maintains protected health information in accordance with HIPAA/PHI guidelines. Handles paperwork such as consent forms and HIPAA compliance documents. Interacts with all internal and external customers in a caring and respectful manner. Accepts deliveries of packages, mail, and other supplies from outside vendors. Maintains a clean, organized, and welcoming reception area. Provides clear information about services, wait times, and policies. Addresses patient concerns professionally and respectfully. Photocopies and faxes records and forms according to established policies and procedures. Maintains patient confidentiality. Participates in orientation/instruction of new administrative personnel as requested. Contributes to the team effort by completing additional tasks/projects as directed. Attends daily huddle and regularly scheduled team meetings. Participates in onboarding and training of new front desk associates and other administrative team members as assigned. Qualifications / Requirements High school diploma or equivalent. Experience related to medical office work required. Experience with Nextech/ICP preferred. Minimum of one year of medical office experience preferred. Strong reliability, good attendance, and punctuality. Exercises sound judgment in responding to inquiries and routes to the appropriate level when needed. Key Skills Strong interpersonal and communication skills. Attention to detail for accurate data entry and insurance verification; strong organizational skills. Basic understanding of healthcare insurance payors and programs. Ability to multitask in a fast‑paced environment. Familiarity with healthcare regulations such as HIPAA and privacy laws. Basic math and cash handling skills. Excellent customer service skills. Preferred Skills Understanding of medical terminology. Benefits Medical Dental Vision 401(k) with match HSA/FSA Telemedicine Generous PTO package Additional Free Benefits Employee discounts and perks Employee assistance program Group life / AD&D Short‑term disability insurance Long‑term disability insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr