Senior Specialist, Benefit Operations

Senior Specialist, Benefit Operations Essential Functions Utilize ServiceNow to research and resolve Tier 2 benefits operations cases. Oversee daily administration of company benefits programs, including medical, dental, vision, COBRA, retiree MAP & EGWP, HSA, FSAs, life insurance, disability, wellness programs, and ancillary plans. Manage implementations, enhancements, testing, deployment, execution, administration, and communications of BMS benefit plans and systems. Partner with Benefit Strategists and Service Delivery Management to assess feasibility for proposed benefit additions/modifications; participate in implementation meetings and provide SME guidance on benefit operations, plan requirements, vendor deliverables, and project plans. Identify opportunities for process automation to reduce manual work and streamline processes. Serve as main point of contact for benefit administrators, carriers, and vendors for operational activities, including plan requirements. Collaborate on Annual Enrollments planning/execution; partner with Communications to ensure employees are informed on benefit choices and timelines; oversee administrators to deliver contracted services within timelines; analyze enrollment data for trends and improvements. Compile and present relevant data for second-level appeals. Review and update employee reference materials/Knowledge Articles; ensure updates and reposting before expiration. Prepare and/or oversee vendor preparation of required government filings (5500s, SARs, 1095s, etc.). Prepare financial reports; audit and reconcile carrier/vendor invoicing; support PO process. Assist with internal/external audits and benefit surveys. Coordinate M&A activities for Benefit Operations (data load date coordination, enrollment windows, M&A concessions planning, Prism reports data, historic archiving requirements, etc.). Collaborate with internal partners, carriers, and vendors to create training and resources (webinars, workshops, informational materials). Monitor/analyze benefits utilization, costs, and trends to identify cost‑saving and optimization opportunities. Stay current on industry best practices, emerging trends, and regulation changes. Education (preferred) Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience. Certifications such as SHRM-CP, PHR, or CEBS. Experience (required/preferred) 5–7 years benefits administration; at least 3 years in a senior/lead role. Canadian experience preferred. Self‑insured benefits plans or large, complex benefits programs required; RRSP and Medicare knowledge preferred. Benefits administration software and HRIS platforms required; Workday and Alight familiarity preferred. Strongly preferred: implementing new benefit technologies, upgrading systems, operational redesigns. Skills (required) Strong analytical skills and MS Excel; exceptional attention to detail; ability to interpret/present complex benefits data. Excellent written/verbal communication; able to explain complex benefits to stakeholders. Exceptional project management/organizational skills; ability to manage multiple priorities and deadlines. Ability to work collaboratively in a multifunctional team and deliver goals with minimal supervision. Work Environment Ability to work in a typical office environment; 50% hybrid schedule. Occasional travel may be required. Benefits (explicitly listed) Health coverage (medical, pharmacy, dental, vision); wellbeing support (Well-Being Account, Living Life Better, EAP); financial protection (401(k), short/long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel and personal liability protection, identity theft benefit, legal support, survivor support). Paid time off and flexible time off options as described in the posting. Compensation $68,430–$82,915 (Tampa, FL, US) for full‑time (FTE). #J-18808-Ljbffr