Travel Trainer

Job Description

Job Description

Description:

Travel Trainer – New London, CT area

Full-Time | Frequent Travel Required

If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo , Building Community , Creating Purpose , and Ensuring Inclusion by fostering individuals’ development, well-being, and growth.

About the Role

The Travel Trainer helps seniors, transition-age students, and people with physical and developmental disabilities learn how to use public transportation safely and on their own. This is a community-based role that works across Connecticut on fixed route bus and rail systems. You will teach real-world travel skills, guide riders through live transit practice, and help people gain more freedom in daily life. The most important outcome of this role is helping participants build the skills and confidence to use public transit with greater independence and safety.

• Monday through Friday
• Full Time | 8:00 a.m. to 4:00 p.m.,
• must be willing to work flexible schedule to accommodate trainee’s needs

Compensation

• Base Salary: $20.00 to $24.00 per hour, commensurate with experience

Benefits:

• Medical, Vision and Dental Insurance
• Generous PTO
• 401k
• Disability
• Tuition Reimbursement
• Employee Assistance Program

What You Will Do

• Provide one-to-one travel training
• Teach participants how to safely use fixed route transit in real community settings.
• Assess rider needs and build training plans
• Identify barriers, strengths, and goals so each participant receives the right level of support.
• Teach core transit and safety skills
• Cover street crossing, route reading, transfers, fare payment, landmark use, emergency procedures, and use of mobile tools.
• Manage referrals and documentation
• Respond to referrals, track progress, and complete records on time to support
• service quality and contract compliance.
• Build community awareness
• Educate schools, agencies, and community partners about the value and availability of travel training services.

Requirements:

What We Are Looking For

Required:

• High School Diploma or GED
• Knowledge of fixed route public transit systems
• Ability to teach and support people in community-based settings
• Skill using mobile apps for maps, routes, and schedules
• Working knowledge of Microsoft 365, email, Outlook scheduling, and documentation
• Strong planning, time management, and communication skills
• Valid driver’s license and satisfactory driving record
• Ability to travel statewide and ride transit with participants
• Ability to work outdoors and in varied weather conditions

Strongly Preferred:

• Experience supporting people with disabilities, seniors, or transition-age youth
• Experience in training, coaching, or community instruction
• Familiarity with reduced fare programs and transit access supports
• Experience working with schools, public agencies, or community organizations
• Bilingual communication skills

Physical Requirements:

• Ability to walk ½ mile
• Ability to lift up to 50 lbs occasionally

We are proud to be an Equal Opportunity Employer and encourage applicants of all backgrounds and abilities, and identities—including Individuals with Disabilities and Veterans —to apply.