Dispatcher

Job Description

Job Description

We are looking for a dependable Dispatcher to join a utilities and infrastructure team in Midland, Texas in a contract role with the potential to become permanent. This position supports daily field operations by coordinating service activity, handling customer communication, and maintaining accurate records. The ideal candidate is comfortable working in a fast-paced environment, uses technology confidently, and brings a practical, solution-oriented approach to changing priorities.

Responsibilities:
• Respond to incoming customer calls promptly and gather the information needed to address service requests.
• Coordinate technician schedules and assign field personnel to jobs based on urgency, availability, and location.
• Prepare and update service tickets to ensure work orders are documented accurately from start to finish.
• Generate invoices and enter billing details with a strong focus on accuracy and completeness.
• Perform routine data entry across operational systems while keeping customer and job records current.
• Track equipment and supply inventory and report discrepancies or replenishment needs as they arise.
• Communicate with internal teams to provide status updates and support efficient service delivery.• At least 1 year of experience in dispatching, customer service, data entry, or a closely related administrative role.
• Strong ability to manage inbound calls professionally in a high-volume environment.
• Experience entering detailed information accurately, including numeric data, tickets, and invoices.
• Comfortable using computer systems and learning new technology quickly.
• Ability to stay organized, shift between tasks, and adapt well to changing business needs.
• Solid problem-solving skills with the ability to think through issues and identify practical solutions.
• Strong communication skills and a customer-focused approach to daily work.