Outlet Server

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about What this role is all about At Sonesta, great dining experiences are all about connection, energy, and exceptional service. As a Food Server, you’ll help create memorable moments for guests by delivering attentive hospitality, personalized service, and outstanding food & beverage experiences across our restaurants, lounges, banquets, or dining outlets. This role is perfect for someone who thrives in a fast-paced hospitality environment, enjoys interacting with people, and loves creating experiences guests genuinely remember. From menu recommendations to seamless service and genuine conversation, you’ll play an important role in bringing our People People culture to life every day. If you’re outgoing, service-driven, and passionate about hospitality — we’d love to meet you. What you’ll be doing Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations. Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service. Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations. Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials. Process guest transactions, payments, and POS system operations accurately and efficiently. Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns. Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas. Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts. Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations. Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times. Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience. Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta’s People People culture. Any other duties as assigned What great looks like Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred. Strong communication, interpersonal, and guest service skills with a friendly and professional attitude. Ability to multitask and thrive in a fast-paced hospitality environment. Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred. Strong attention to detail, presentation, cleanliness, and guest satisfaction standards. Ability to work collaboratively as part of a high-energy hospitality team. Food Handler Certification, and TABC Certification required A passion for hospitality, guest engagement, teamwork, and creating memorable dining experiences. Flexible availability including mornings, evenings, weekends, holidays, and event support as needed. Anticipated Pay Range & Additional Job Information How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: Medical, Dental & Vision Insurance Health Savings Account (HSA) with Company Match 401(k) Retirement Plan with Company Match Paid Vacation & Sick Time Paid Parental Leave Company-Paid Life Insurance Company-Paid Short-Term & Long-Term Disability Hospital Indemnity, Critical Illness & Accident Insurance Educational Assistance Sonesta Hotel Discounts (yes, you’ll want to use these ) Additional Perks & Employee Discounts Our Commitment to You Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Sonesta Hotels