Crew Member

Overview

Position: Site Manager or Assistant Site Manager (varies based on business need)

Location: FLAG027-McLean-Old Domini, 6814 Old Dominion Dr, Mc Lean, VA 22101, USA

EFFECTIVE DATE: 6/1/2025

Responsibilities

• Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
• Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
• Guide vehicles safely into and out of the tunnel, ensuring proper alignment and wash readiness
• Perform vehicle inspections prior to entry to identify visible damage and prevent claims
• Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
• Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options
• Explain and promote wash packages, memberships, and current promotions as needed
• Rotate between responsibilities (vacuum, tunnel, drying, kiosk) based on business needs and manager direction
• Assist in opening and closing duties, including basic maintenance checks and site organization
• Perform general site cleaning and upkeep, sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
• Perform routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris to ensure a safe, clean, and operational car wash environment
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Follow all safety standards, operational procedures, and company policies
• Perform other duties as assigned to support the team and site performance

Education and Experience

• High School Diploma or equivalent preferred, not required
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Previous experience in customer-facing or outdoor role preferred, not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills and Abilities

Knowledge

• Working knowledge of car wash operations and equipment functionality
• Familiarity with membership programs and wash packages
• Understanding of basic vehicle surfaces and proper cleaning techniques

Skills

• Strong customer service skills with the ability to create joyful, memorable guest experiences
• Effective verbal communication, especially when directing vehicles or addressing guest questions
• Basic sales skills to support membership promotion and upselling when needed
• Organizational and multitasking skills in a high-volume, outdoor work environment

Abilities

• Ability to adapt quickly and shift between tasks based on operational needs
• Ability to work both independently and as part of a team
• Ability to stay alert and safety-focused while working around moving vehicles and machinery
• Ability to follow directions, retain training, and work efficiently with minimal supervision
• Ability to maintain a cheerful outlook and professional demeanor during high-traffic periods
• Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

• Ability to walk, stand, and move, often on uneven, moving and/or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc.) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Note: This job description does not state or imply that these are the only duties to be performed. Employee(s) may be required to follow other job-related instructions and duties as assigned.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.