Senior Operations Manager

Senior Operations Manager at Swing Left & Vote Forward

Position Type: Full-Time Employee (Exempt)

End date: January 29, 2027, with possibility of extension

Location: Remote (US)

Reports to: Director of People Operations

About Swing Left

Swing Left's mission is simple: we make it easy for people to maximize their impact on the most competitive elections to help Democrats win. Since launching in 2017, Swing Left's one million members have raised more than $140 million for Democratic candidates, civic organizations, and voter mobilization efforts, and engaged more than 50 million voters door-to-door, by phone, and through handwritten letters. What makes us different:

• Swing Left is singularly focused on directing grassroots time and money to help Democrats win close races that will determine the balance of power in our government, from the White House to key state houses.
• We use data and technology to increase volunteer and donor impact by driving the right resources to the right campaigns, at the right time.
• We put people first, delivering a member experience focused on strategic action, not noise—no spam emails, texts, or doomsday messaging.

About Vote Forward

At Vote Forward, we envision a country where every American receives the support they need to participate in democracy—and where every volunteer can take proven actions to strengthen it. We partner with volunteers on evidence-driven, high-impact actions that build trust in government and increase voter participation.

Every cycle, Vote Forward rigorously measures the effectiveness of our voter turnout and civic engagement programs. We pioneered the discovery that handwritten letters can significantly boost voter turnout, and then massively scaled use of the tactic while continuing to test and refine it. Since launching in 2017, we've written over 40 million letters to voters with the help of over 285,000 volunteers and numerous nonprofit, political, and corporate partners ranging from Patagonia to Daily Kos to the Milwaukee Bucks and more. Recently, we evolved from a letter-writing program into a hub for volunteer-driven actions that strengthen our democracy.

The majority of our work is nonpartisan, supporting our core 501c(3) and 501c(4) social-welfare mission. We also support 501(c)(4) activities to encourage likely-Democratic voters to turn out in strategic elections. Vote Forward is affiliated with Swing Left.

Job Summary

We're looking for a Senior Operations Manager to support the HR and finance work that keeps our organization running effectively. This person manages processes and programs across the employee lifecycle and keeps our records and reporting clear and organized to ensure our team has the resources and support needed to stay focused and effective in advancing our mission.

This role reports to the Director of People Operations. It is a cycle position with an expected end date of January 29, 2027 and the possibility of extension.

Responsibilities include:

• Manage hiring, onboarding, and offboarding logistics and execution
• Help administer performance review cycles, engagement surveys, and staff training
• Help develop and maintain systems and processes that support the people function
• Support initiatives that strengthen team culture and effectiveness
• Manage the operational and logistical side of benefits administration (health benefits, stipends, 401k), including enrollment logistics for new hires and open enrollment
• Help develop, implement, and manage HR policies and programs in compliance with federal and multi-state employment laws and internal policies, updating systems and documentation as needed
• Help keep shared internal resources organized and up to date (e.g., Slack channels, shared drives, internal wikis)
• Support the operations team in managing financial processes, vendor relationships, and day-to-day organizational administration
• Manage invoice tracking and processing, and maintain accurate vendor and contract records
• Support expense and reimbursement tracking and processing in partnership with accounting and the Head of Operations
• Maintain budget trackers, forecasts, and reports; model budget scenarios and help answer questions to ensure leadership has fast, reliable access to budget information for decision-making
• Support the intake, tracking, and follow up for legal reviews in partnership with counsel and the Head of Operations
• Manage contractor onboarding, including documentation collection and data entry
• Support the implementation and management of IT/cybersecurity initiatives
• Help coordinate logistics for in-person team meetings, including venue, travel, vendor, and agenda coordination
• Help maintain and follow internal operational procedures and documentation, flagging improvement opportunities
• Track deadlines for recurring reporting and internal processes

Requirements

• A strong interest in and alignment with the distinct missions and values of Swing Left and Vote Forward
• 4+ years of experience in Operations, including direct experience in HR functions such as onboarding/offboarding, benefits administration, compensation programs, and performance management, as well as experience supporting budget or financial reporting work
• Strong spreadsheet skills (e.g., pivot tables, formulas, financial modeling), with the ability to translate complex budget information into materials that are clear and easy for others to inform decision making
• Familiarity with tracking and managing work using project management software (e.g., Asana) in addition to day-to-day collaboration tools, including Google Suite, Zoom, and Slack
• Familiarity with HRIS, ATS (application tracking system), benefits administration platforms, and expense/invoicing systems
• Excellent organizational skills and attention to detail, with experience managing multiple processes and deadlines simultaneously
• Strong written and verbal communication skills
• Strong interpersonal skills, with the ability to build trust across the organization, communicate with empathy, and exercise sound judgment in sensitive situations
• Experience handling sensitive or confidential information with discretion
• Demonstrated ability to work independent and collaborate with colleagues effectively in a remote office environment
• A commitment to equity and belonging across all identities, and ability to learn and grow in this space

Logistics

Note: This is a cycle position with an expected end date of January 29, 2027 and the possibility of extension.

Hiring Process:

• Applications will be reviewed on a rolling basis
• The priority deadline to apply is August 5, but applications will be accepted until the posting is closed
• We are aiming for a start date as soon as possible
• We will communicate about our expected timeline as the process progresses, and all candidates will receive communication from our team regarding their application status

Compensation:

• The pay range for this position is $91,000 - $102,000/year

Benefits for Full-Time Employees:

• Medical, dental, and vision insurance: 100% of the premium paid for employees and 50% for dependents
• Health and dependent care FSA accounts
• Employer-paid life and disability insurance
• Retirement plan
• Professional development and remote work stipends
• Flexible vacation and sick leave policies with limitations on extended vacations during the period between Labor Day and Election Day
• Our office is closed for approximately 25 business days each year, including two weeks at the end of the year

Location and Working Hours:

• This position is a full-time, exempt, and remote position based in the United States. We are an entirely remote team with staff located across the country
• We expect employees to be available for virtual meetings and asynchronous collaboration during normal business hours, and sometimes outside of these hours for events or other peak moments
• Minimal overnight travel is expected for this position, including for an in-person staff gathering (depending on start date)

Physical Requirements:

• This remote position requires effective communication with colleagues and partners through phone, video, conference calls, and written channels
• The role involves working on a computer for all or most of the workday