Accounts Receivable Representative

Dealership:L0105 Lithia Home OfficeLithia & Driveway | Accounts Receivable RepresentativeAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies – Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.The Accounts Receivable (AR) Representative serves as a key liaison between Lithia & Driveway and our customers, delivering exceptional service to parts and service accounts while managing a high-volume AR portfolio, driving timely collections, and resolving billing inquiries.This is a fast-paced, metrics-driven role supporting a high-volume customer base, requiring strong communication, efficiency, and the ability to resolve issues with minimal back-and-forth.Location: Remote (prior remote work experience required)Compensation Range: $16.85–$24.05, with a typical starting at $21.00. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.What You’ll DoManage and prioritize a high-volume AR portfolio across a large customer baseCommunicate with customers through 100+ emails per day and a minimum of 50 outbound calls dailyDrive timely payment collection while maintaining a strong customer experienceHandle inbound AR-related calls and billing inquiries with professionalism and urgencyAnalyze customer communications and proactively address key issues to reduce repeat contact and back-and-forthResearch and resolve service and parts billing discrepanciesInterpret and communicate third-party data exchanges clearly and effectively to customersMaintain accurate records, reporting, and system updates (including Excel-based tracking)Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflowsRespond to both internal and external inquiries within established service-level timelinesWhat You'll BringExperience in a high-volume communication environment (verbal & written)Prior remote work experience requiredAbility to quickly identify key information and drive efficient resolutionWorking knowledge of Excel and SharePointStrong attention to detail, time management, and prioritizationCustomer service, collections, or AR experience strongly preferredWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr