Accounts Receivable Collections Specialist

Job Description

Job Description

The Accounts Receivable / Credit Collection Specialist reports to the Corporate Collections Manager. He/she is responsible for managing the accounts receivable cycle including customer account master data, lien waivers, and collections of outstanding AR. Duties include providing detailed customer account status notes for weekly collections meeting with the CEO and assisting in special projects.

Essential Duties and Responsibilities

• Manage the day-to-day AR operations including customer account management, lien waivers, payment applications and related collection activities and communications.
• Maintain customer accounts in SAP.
• Ensures customer account information in Masterfile is accurate and complete.
• Sends monthly statements to customers and manages responses.
• Alerts Collections Manager of payment delinquencies and reasons.
• Notes delinquency reason in SAP for all past due invoices.
• Completes, scans, and sends lien waivers to customers as needed.
• Ensures collections for the company are in compliance with company’s policies and procedures.
• Assists AR with processing credit adjustments and applying payments properly to customer accounts.
• Guides and educates sales team and staff on emerging issues as it relates to collections and customer account management.
• Assists with determining budget estimates for doubtful accounts.
• Ability to define, implement and follow collections processes and SOP.
• Ability to consistently demonstrate positive and professional communications with internal and external customers.
• Other duties as defined by manager.
• Additional duties as assigned.

Required Education and/or Experience:

• Minimum of Associate’s degree in business with 5 or more years’ work experience. 
• 3 years of AR and credit management experience. Experience in construction or similar industry preferred
• Operational finance experience a plus, working across multiple entities and/or functional areas
• Strong understanding of both financial and operational processes and internal controls around the receivables function.
• Good analytical skills; ability to understand and interpret financial results
• Ability to convert detailed receivables data into summaries for management and provide commentary
• Strong computer skills including MS Office, especially Excel skills required
• Knowledge of SAP Business One preferred
• Strong customer service and communication skills.
• Strong desire for continuous improvement of processes, controls and your own skill set

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:

Must have mathematical skills equivalent to those required by the degree earned or years of experience. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical and Visual Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long period; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear; climb or balance. The employee must be able to lift /or move up to 20 pounds. 

Machines, Tools, Equipment, Software:

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data. Knowledge of SAP Business One preferred. 

Environment/Atmospheric Conditions:

Must be able to work in an office environment as well as an operational environment as job duties require. May be exposed to loud operating machinery and vapors.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.