Customer Delivery & Performance Manager (Onsite)

Date Posted:

Country:

United States of America

Location:

US-OH-TROY-101 101 Waco St WACO

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the world largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Customer Delivery & Performance Manager is responsible for providing end-to-end visibility and coordination of customer delivery performance ensuring customer commitments are clearly established accurately communicated proactively managed and supported by reliable performance data. The position will participate in customer-facing meetings serve as a knowledgeable point of contact for delivery-related questions and work closely with Operations Supply Chain Customer Service and other cross-functional teams to resolve issues and meet customer addition this role will serve as the administrator for the customer portal ensuring accurate information effective functionality and timely support for internal and external users.

What You Will Do

• Information Synthesis: Support recurring metrics reporting and business reviews. Analyze data prepare reports and provide recommendations for improvements. Establish recurring contract performance database to provide quick and easy access to metrics when required
• Performance Reporting: This role will monitor and coordinate customer orders establish and communicate reliable delivery commit dates calculate and report key performance metrics such as On Time Delivery (OTD) and submit data to customers in accordance with customer expectations and contractual obligations
• Delivery Assurance: Assumes ownership as customer-facing point of contact for delivery commitments providing reliable and accurate ship dates and proactively communicating changes risks and recovery plans. Partners with internal Operations Supply Chain and Customer Service teams to monitor delivery performance resolve issues and ensure customer commitments are consistently understood and met
• Customer Portal Administrator: Serves as the primary liaison between the SBU and the Customer Portal team providing first-line support coordinating access and issue resolution and communicating portal updates. Supports portal testing and user acceptance provides portal data and reporting and maintains customer-facing portal content to ensure the portal effectively supports SBU and customer needs
• Customer Intelligence Support: Supports Product and Service Managers in preparing for customer visits by aggregating relevant performance delivery and operational information from available dashboards and other sources. Provides customized analysis and specialized metrics based on individual customer needs ensuring teams have accurate relevant and timely information to support productive customer discussions

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• MS Suite specifically Excell and analytical skills

Qualifications We Prefer

• SAP experience
• Tableau experience
• Experience: 5 years in business analytics customer support or business operations
• Proven track record of successfully meeting objectives with a high degree of efficiency and effectiveness
• Exceptional communication high emotional intelligence critical thinking and problem solving
• Exceptionally strong analytical skills and robust understanding of tools and business systems
• Mindset: Positive solutions-focused mindset
• Adaptability. Self-motivated and high bias for action

What We Offer:

Some of our competitive benefits package includes:

• Medical dental and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection
• Birth adoption parental leave benefits
• Ovia Health fertility and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan including up to 10 free counseling sessions
• Healthy You Incentives wellness rewards program
• Doctor on Demand virtual doctor visits
• Bright Horizons child and elder care services
• Teladoc Medical Experts second opinion program
• And more!

WE ARE REDEFINING AEROSPACE.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft help aircraft take off and land stay trim in the air move forward carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement we work hard to make our solutions lighter-weight stronger and more technically advanced so that plane travel can be safer more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 107500 USD - 204500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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Required Experience:

Manager