Client Service Representative

Client Service Representative

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Location(s): Manheim, PA

Job Description: We are seeking a customer-focused Client Service Representative to serve as the primary point of contact within a fast-paced contact center environment. This role requires strong problem-solving skills, professionalism, and the ability to work independently with minimal supervision while delivering exceptional customer service.

The ideal candidate is dependable, responsive, and comfortable making informed decisions to resolve customer concerns and remove obstacles that may impact the customer experience. Success in this role requires maintaining accurate documentation within internal systems, providing timely support, and developing a strong understanding of the organization's products, services, and processes to effectively assist customers.

Job Requirements:

• High School Diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid Driver's License and safe driving record required.
• Strong verbal and written communication and organization skills with strong attention to details required.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Regularly required to stand, walk, reach, talk and hear.
• Working knowledge of federal and state laws regarding arbitration of vehicles, preferred.
• Automotive, mechanical or body shop experience with complaint recording and resolution, preferred.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.