Cybersecurity & User Support Manager, Business Services - IT Services (4071)

About the Employer

The Merced County Office of Education assists Merced County's 20 school districts through support and oversight of curriculum and instruction, alternative education, business services, early education, technology, migrant education, special education, and teacher credentialing. MCOE is led by the elected Merced County Superintendent of Schools and governed by the Merced County Board of Education. While serving as a focal point to facilitate local school/government/community partnerships, MCOE is responsible for the fiscal oversight of each school district in Merced County, hears appeals for student expulsion hearings and interdistrict transfers and operates Green Meadows Outdoor School.

Job Summary

Under the direction of the assigned administrator, the Cybersecurity & User Support Manager plans, coordinates, and manages cybersecurity operations, user support services, and incident response activities that support the Merced County Office of Education (MCOE) and school districts within Merced County. This role oversees cybersecurity tools, user support workflows, endpoint management, threat detection, incident triage, and protection of digital assets across MCOE's technology environment. The Cybersecurity & User Support Manager provides leadership in securing systems, safeguarding data, managing vulnerabilities, and ensuring high-quality technical assistance to end users. The Cybersecurity & User Support Manager combines advanced technical knowledge in cybersecurity, systems protection, and endpoint support with supervisory responsibility to ensure safe, dependable, and efficient delivery of technology services for MCOE and its partner districts.

Requirements / Qualifications

Comments and Other Information

IMPORTANT! Prior to employment, employee candidate will be required to provide either proof of U.S. citizenship or other documents that establish the candidate's eligibility to be employed in the U.S. The California Education Code states that no person shall work in the public schools until they have been fingerprinted and cleared through the Department of Justice. (QUALIFIED APPLICANTS, MALE OR FEMALE, FROM ALL RACES, RELIGIONS, CULTURAL AND ETHNIC GROUPS AND THE DISABLED ARE ENCOURAGED TO APPLY.) As an equal opportunity employer, we intend to meet all obligations under state and federal law pertaining to employment including, but not limited to, any obligations under the Americans with Disabilities Act to accommodate persons with disabilities.