Lead Patient Coordinator

The Lead Patient Care Coordinator serves as the first point of contact for patients and plays a key role in ensuring a positive patient experience. This position is responsible for scheduling appointments, verifying insurance, handling patient communications, and coordinating the flow of information between patients, providers, and other staff. The ideal candidate is friendly, detail-oriented, organized, and able to multitask in a fast-paced healthcare environment.

Lead Patient Coordinator

● Review daily schedule and outstanding patient balances needed, prior to daily morning meeting
● Review the need for health and policy document updates. Annual “short history” updates are
required and 5 year “full history” is required
● Ensuring that 95% of patients within the practice are pre-appointed and patient’s co-pays are
collected or planned for with 98% success
● Communicating with patients via their preferred communication medium
● Manage and communicate stock/supply needs to to the management team for patient reception
area, office supply and team common spaces
● Practice opening and closing procedures
● Keeping insurance coverage, patient demographic data, and administrative data up to date.
● Triage emergency patients via their preferred communication method as needed
● Support clinical team’s diagnoses and treatment plans wherever possible
● Generate dental insurance claims, reporting information in a timely fashion
● Schedule new patient and recall appointments accurately and efficiently
● Schedule treatment planned appointments accurately and efficiently
● Discussing estimated insurance coverage with patients
● Establish a rapport with all patients and validate treatment recommendations made by the
doctor
● Using tablets for consent documents and medical history updates
● Stay up-to-date with inter-office communication and attend all administrative department and
staff meetings
● Attending CE/Meetings/Lectures with consultant
● Developing quarterly goals and KPIs with assistance of department lead
● Other duties as assigned by team leader

full-time $25 - $26 per hour

- 25/ hour starting Rate
- Competitive salary based on qualifications and experience.

• 401(k)
• Dental insurance
• Paid time off

Schedule will be discussed during the final interview.

• Experienced Dental Receptionist / Admin (2+ years)

5 years working as PCC in a Dental Office Setting

[1] Please apply through the Jobley application form
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[2] A recruiter will contact you to schedule an interview
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[3] Interview
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[4] Job offer
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[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.
*The average time from application to job offer is about one week to one month.
*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.

$75

If you land this job through Jobley, you will be eligible for a jobley bonus.