INFO TECHNOLOGY SPECIALIST I

Description POSITION STATUS : 1.00 | Permanent

SALARY RANGE : BU13 | SR16

SALARY RATE: $52,528 (Annual Salary) based on the FTE JOB DUTIES : This position is located in the Information Technology Department (Data Processing), Special Services Building, of Kona Community Hospital, a 94-bed acute care facility located on the island of Hawaii, serving as the West Hawaii Regional Center, which also includes Kohala Hospital. It is one of 12 facilities within the Hawaii Health Systems Corporation. The purpose of position is to assist and provide analysis and technical support for the West Hawaii Region of Hawaii Health Systems Corporation's systems and network information processing needs. Responsibilities include improving, maintaining installed systems and analyzing needs for new systems and system enhancements, acquiring and directing the installation of new hardware and software, and implementation of training procedures. This position may be required to work shifts, weekends, and holidays.

MAJOR DUTIES AND RESPONSIBILITIES

Technical and Customer Service Support Support the IT needs of the West Hawaii Region to determine system requirements. This must be done in conjunction with plans and efforts of HHSC Information Technology organization in order to ensure that the plans fit within a coordinated and rational approach to achieving the priorities of the HHSC and its West Hawaii Region. Utilize and monitor the IT ticketing system (ServicePro) to solve end-user technology related issues. Provide basic IT assistance to various consultant firms, computer equipment vendors, hardware technicians, software vendors, technical organizations and other governmental agencies who are providing such services and to keep abreast of advancements in IT systems, including hardware and software, to assist in planning, developing and maintaining the facilities' systems. Assure confidentiality of data while also allowing for accessibility by authorized persons/departments and even the Region or Corporation, as a whole, where appropriate. Assist with training users in the operation of multi-hospital IT systems. Works with hospital section managers to develop procedures for use of IT systems, and to identify changes to work processes and methods. Provides technical support to department supervisors regarding hardware and software configuration, analysis and identification of operational problems, and prepares plans. Reviews, evaluates and acts on machine stoppages and error conditions. Advises or assists User Support Technicians in locating and correcting unscheduled machine halts (i.e., program or equipment malfunctions.)

THE MINIMUM QUALIFICATION REQUIREMENTS ARE

Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION

Graduation with a Bachelor’s degree from an accredited four (4) year college or university. Excess experience of any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis.

EXPERIENCE

None required. Preferred Experience: one (1) year of progressively responsible work experience- (Paid, Intern, or volunteer) in any information technology related area which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work should have demonstrated a basic knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; Networking, servers, and multiple operating systems.

DESIRED SKILLS

Basic working knowledge of: electronic computers, data storage media/devices and other peripheral equipment, their capabilities and general processes; computer programming techniques; common office machines and equipment; basic principles and practices of governmental accounting; and mathematics up to and including college algebra. Knowledge of more technical aspects of IT, e.g., data base/data communication concepts, and of the principles and practices of public administration; management requirements relative to IT systems; and systems analysis and design is preferred but not required.

QUALITY OF EXPERIENCE

Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and #J-18808-Ljbffr Hawaii Health Systems Corporation