Event Technician, Audio Visual - Hilton Charlotte Uptown

Overview A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure needs are met and equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship. Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner. Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements: External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year. For technical external requirements, view our career path here: 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service: Hospitality; Ownership Do The Right Thing: Instills Trust; Safety Conscious Drive Results: Action Oriented See The Big Picture: Tech Savvy Value People: Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL: Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Frequently Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk indicate activities performed without assistance. Team members must be able to meet the physical demands listed above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $15.09 - $18.49 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. #J-18808-Ljbffr Encore