Customer Experience & Operations Manager
zTrip HTX
Job Description
Job Description
Customer Experience & Operations Manager – Galveston, TX
Join the Transportation Revolution at zTrip
WHC / zTrip is a leading taxi transportation company committed to delivering reliable, efficient mobility solutions while maintaining the highest standards of safety and service. As we continue to grow, we are seeking an experienced Customer Experience & Operations Manager to join our Galveston team and help elevate both customer satisfaction and daily operations.
What We Offer as a Customer Experience & Operations Manager:- Medical, dental, vision, and life insurance
- Paid Time Off (PTO)
- Holiday pay
- 401(k) with up to 3% company match
- Lead customer service initiatives through direct interaction and outreach programs
- Build and maintain strong client relationships to meet and exceed expectations
- Address customer concerns and ensure a high level of service satisfaction
- Partner with support staff and independent contractor drivers to enhance recruiting and retention efforts
- Foster clear, consistent communication across teams and with customers
- Support a collaborative and positive workplace culture
- Oversee vehicle maintenance planning to ensure fleet availability and efficiency
- Implement safety programs and onboarding processes to ensure compliance with company and regulatory standards
- Monitor operational performance and service delivery
- Review and analyze daily, weekly, and monthly operational metrics
- Partner with the General Manager to track performance, identify gaps, and implement improvement plans
- Ensure location goals for financial performance, safety, and service are consistently met
- Support contract renewals with insights and operational data
- Enforce company policies and participate in employee relations initiatives
- Strong interpersonal and communication skills
- Proven ability to build and maintain customer relationships
- Collaborative leadership style with a team-first mindset
- Results-driven with strong problem-solving abilities
- Experience in operations, customer service management, or a related field preferred
- Be part of a growing leader in transportation services
- Make a direct impact on customer satisfaction and operational success
- Work in a dynamic, fast-paced environment with supportive leadership
- Opportunities for career advancement and professional growth
If you’re a motivated leader passionate about delivering excellent service and driving operational success, apply today to become a Customer Experience & Operations Manager and help shape the future of transportation in Galveston.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience & Operations Manager in Galveston, TX vacancy
- ...Responsibilities include preparing delicious items, providing exceptional customer service, and maintaining workstations. The ideal candidates... ..., and adaptable to varying schedules. Join us for a rewarding experience with opportunities for leadership and professional growth. #J...Suggested
$75k - $100k
...seeking a driven Engagement Manager to join our growing remote... ...rather one where you bring the operational rigor and executive presence... ...curated social impact team experiences, led by and benefitting... ...client engagement. Some of our customers include Colgate, Paramount,...SuggestedLocal areaRemote workShift workvisit.org
Texas City, TX1 day ago- ...events, programming, and communications. The ideal candidate should have 3-4 years in event planning and 2 years in communications management. This full-time role requires onsite work Monday to Friday with potential nights and weekends for events. CCMC offers a...SuggestedFull timeMonday to FridayFlexible hoursNight shift
CCMC
Galveston, TX1 day ago - ...: The Dynamics 365 CRM Product & Operations Manager owns the strategic direction and operational... .../SAAS) in an enterprise environment, experience with legacy or on-prem alone is not... ...workflows; loan, deposit, or customer lifecycle processes; bank reporting and...Suggested
Texas First Bank
Texas City, TX5 days ago $24 per hour
...Asset Living is a third-party management firm and a proven partner in... ...Asset Living has decades of experience delivering exceptional value... ...for overseeing the entire operations of a housing community under... ...liability. Manage excellent customer service and monitor service...SuggestedHourly payPermanent employmentFull timeFor contractorsWork at officeNight shiftWeekend work$24 - $25 per hour
Asset Living is seeking a Community Manager to oversee operations in La Marque, Texas. The ideal candidate will manage all phases of the housing... ...Applicants should ideally possess a high school diploma and have experience in the housing industry. The position offers competitive...Hourly pay$21.5 per hour
...Coordinates and performs daily office operations to provide excellent customer service to our UTMB clients. The... ...estimating utilizing Print Management Software. # Runs cost reports, prepare... ...as needed Required Education/Experience: High school diploma or equivalent...Contract workWork at office- .../ Community Support Representative and help create engaging experiences that brighten the lives of seniors, patients, families, and community... ...someone who enjoys relationship-building, event coordination, customer service, and making a lasting impact every day. What You'll...Work at officeFlexible hours
Choice Health at Home
Texas City, TX1 day ago - ...We are looking for a Customer Service & Hospitality Director who... ...growing system! O'Mally Management Group has a client that has... ...that are part of the customer experience. The Customer Service... ...Use finger dexterity to operate a computer and other office...Full timeWork experience placementWork at officeLocal areaImmediate startFlexible hoursNight shiftAfternoon shift
O'Mally Management Group
Galveston, TX5 days ago - ...safety and sustainability. We are looking for an experienced Customer Support Manager to join our Galveston, TX team! Benefits Health, Dental,... ...expectations. Daily, weekly, and monthly review of key operational metrics. Work with General Manager to ensure that all...Contract workFor contractors
- ...for assisting the Front Desk Manager while providing attentive, courteous... ...procedures for handling customer complaints, reservations, etc... ...daily. Fully comprehend and operate all relevant aspects of the... ...2 to 3 years of progressive experience in a hotel or related field required...Shift work
The Post Oak
Galveston, TX5 days ago - ...boating enthusiasts. The role involves delivering boats and ensuring exceptional customer service while complying with safety regulations. The ideal candidate will have proven experience as a boat captain, excellent communication skills, and a valid captain's license....
- ...Customer Marketing Manager -thought leadership position that owns the customer and is responsible for converting consumer marketing strategies... ...degree in Marketing, Business or related field, MBA preferred Experience: Minimum 6-8 years in an internal or external sales...
INCPG
Texas City, TX21 days ago - ...servicing of a variety of loans for commercial customers including but not limited to: secured... ...Training and/or underwriting knowledge experience. Minimum 5-10 years of commercial... ...and a proven track record of portfolio management. The above statements reflect the...For contractorsInterim roleWork at office
First Financial Bancorp
Texas City, TX3 days ago - ...Responsible for the highest level of customer service to Personal Lines Accounts. Providing... ...agency and underwriting guidelines. Manage/maintain assigned book of business... ...equivalent designation three - five years' experience in personal lines insurance preferred...Contract workWork at officeLocal area
Texas First Bank
Texas City, TX18 days ago - Indicle is seeking a B2B SaaS Sales professional based in Texas City, TX. The role involves owning the entire sales cycle, building key relationships in healthcare, and exceeding sales targets. Ideal candidates have 2-5 years in SaaS sales, ideally within health IT, possess...Remote work
Indicle
Texas City, TX4 days ago $17 - $18.28 per hour
...come to the right place, 99% of our Store Managers, District Managers and Regional Vice... ...rental accounts by delivering exceptional customer service, selling new products to our customers... ...· Adhere to all company safety and operational guidelines Qualifications · High...Hourly payWeekly payFull timeLocal areaFlexible hoursWeekday workRent-A-Center
Galveston, TX3 days ago- ...equivalent in a related field and five (5) years’ experience in community engagement, project management, and/or public relations. An equivalent combination... ...specified program, as well as program management. Conduct operations successfully with diverse individuals, maintaining...Work at office
University of Texas Medical Branch
Galveston, TX4 days ago - ...you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team , you will be working closely with our... ...experience in B2B customer success, account management, or consulting. ~ Proven track record of...Flexible hours
- ...health related field preferred. Sales experience preferred. Responsibilities: As... ...physicians, nurse practitioners, case managers). Present disease-specific Right Path... ...exceptional relationships with clinical operations team to ensure seamless patient care...Full timeFlexible hours
$17 - $18.28 per hour
...come to the right place, 99% of our Store Managers, District Managers and Regional Vice... ...rental accounts by delivering exceptional customer service, selling new products to our customers... ...to all company safety and operational guidelinesQualificationsHigh school diploma...Hourly payLocal areaWeekday work- Personal Lines Account Manager Why This Role Rocks Join a locally owned independent agency that’s been serving families across the greater... ...’s degree preferred. Minimum 2+ years of personal lines experience with strong coverage knowledge and carrier interaction....Work at officeLocal area
- ...independent insurance agency in Galveston seeks a Personal Lines Account Manager to deliver exceptional service across personal insurance options. Ideal candidates will have at least 2 years of experience in personal lines and strong communication skills. Join a community-...Local area
- AccentCare, Inc. is seeking a full-time Account Executive in Galveston, Texas. This role focuses on executing sales and marketing plans to meet admission goals and build relationships with referral sources. Responsibilities include developing referral relationships, using...Full time
- ...community needs. You will develop and implement home health programs and maintain unparalleled standards. Previous healthcare sales experience and strong presentation skills are essential. This role offers generous paid time off, comprehensive health benefits, and...Flexible hours
$17 - $18.28 per hour
Hunter Super Techs - TurnPoint is seeking an Account Manager in Galveston, Texas. This full-time position offers a starting hourly rate... ...role involves managing rental accounts, delivering exceptional customer service, and contributing to sales growth. Responsibilities...Hourly payFull time- ...Front Desk Supervisor responsible for assisting the Front Desk Manager and providing exceptional service to guests. The role involves... ...should hold a high school diploma with 2-3 years of experience in hospitality, preferably in a supervisory position. This is...
- ...!***About the position:**The Account Executive will serve as a liaison between the agency & the community regarding community and customer needs. The Account Executive will develop and implement home health programs and services while maintaining the standards of practice...Flexible hours
- ...Sr. Account Manager The primary purpose of this role is to drive... ...Lowe's largest regional pro customers at a faster rate than the... ...customer's accounting and business operations practices to best support... ...related field or equivalent experience ~3-5 Years Relevant...Contract workWork at officeLocal area
- zTrip HTX is seeking an experienced Customer Support Manager to join our Galveston, TX team. The role involves managing customer relations and overseeing operational efficiency to ensure compliance with company and regulatory standards. Ideal candidates will have excellent...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience & Operations Manager. Be the first to apply!
Related searches
- insurance customer service manager Galveston, TX
- manager customer success team Galveston, TX
- sales customer service manager Galveston, TX
- manager customer experience Galveston, TX
- customer service executive Galveston, TX
- director customer care Galveston, TX
- customer service support manager Galveston, TX
- customer service account executive Galveston, TX
- customer advocacy manager Galveston, TX
- work from home customer Galveston, TX