Field Service Technician

Field Service Technician

Owen Equipment - Salt Lake City, UT

Overview

Position Type Full Time Job Shift Day

Field Service Technician

POSITION SUMMARY

The Field Service Technician provides on-site technical support, diagnostics, service and repairs for equipment sold, rented and supported by Owen Equipment and Cal-Line Equipment from our Salt Lake City branch. This includes Vactor sewer cleaners and hydro-excavators, TRUVAC vacuum excavators, Elgin street sweepers and Heil refuse bodies, as well as Cal-Line equipment such as Bandit chippers and stump grinders, Versalift aerial lifts and CMC aerial lifts. The role combines strong mechanical and technical expertise with customer-facing responsibility to keep municipal, utility and contractor fleets running safely and to OEM standards. This position supports new, used, rental and customer-owned equipment and is expected to operate independently in changing field conditions.

KEY RESPONSIBILITIES

• Diagnose, troubleshoot and repair mechanical, hydraulic, electrical, pneumatic and control systems, including vacuum, water-pump, blower and sweeper systems.
• Assemble, install and integrate electrical, mechanical and hydraulic components, including wiring of electrical panels, truck-body upfits and system connections.
• Develop and execute repair plans, including sequencing, parts identification and component-level repairs to restore equipment to OEM specifications.
• Perform inspections and preventive maintenance on aerial devices, chippers and stump grinders per OEM and ANSI requirements.

Field Service & Customer Support

• Travel to customer job sites to perform field service, diagnostics, and repairs across all major equipment systems, both remotely and on-site.
• Provide warranty support by evaluating and validating claims, coordinating with OEM, and submitting detailed service documentation.
• Communicate repair status, findings, and recommendations clearly while maintaining a high level of professionalism and customer service.

Work Order & Parts Management

• Identify and source required parts, materials, and tooling to support efficient completion of repairs.
• Accurately complete and maintain service reports, work orders, and documentation, ensuring proper tracking of labor, materials, and service activity within company systems.

Technical Proficiency & Equipment Operation

• Read and interpret parts diagrams, hydraulic and electrical schematics, and service manuals.
• Operate shop equipment, including forklifts and telehandlers, safely and effectively.

Safety & Compliance

• Follow all OSHA and company safety standards in shop and field environments.
• Maintain a safety-first mindset when working in varying conditions, extreme temperatures and active job sites.
• Ensure all repairs and service activities meet company quality and safety expectations.

QUALIFICATIONS / EXPERIENCE ENVIRONMENT

• 5+ years of experience in equipment maintenance and repair; environmental, construction, vocational truck, or similar equipment experience preferred.
• Strong working knowledge of mechanical, hydraulic, and electrical systems, with the ability to read and interpret technical drawings, schematics, and service documentation. Familiarity with PLC systems and basic programming concepts preferred.
• Experience performing field service and working independently with minimal supervision.
• Proficiency with basic computer functions for service reporting, documentation, and communication.
• Must possess a personal set of hand tools and willingness to expand tool inventory as needed.
• Maintain a valid driver's license, and if required to operate a commercial vehicle weighing more than 26,001 pounds, must be able to pass all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes and maintain an active license.
• OEM training on Vactor, Elgin, Heil, Bandit, Versalift or CMC equipment is a plus.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work performed in both shop and field environments with exposure to weather, temperature extremes, noise, and heavy equipment.
• Ability to stand, walk, bend, and perform physical labor for extended periods.
• Ability to lift up to 50 lbs as required.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations, including the proper use of PPE

TRAVEL AND SCHEDULE EXPECTATIONS

• Reside within 45 miles of our Salt Lake City branch (1220 S. Legacy View St.), with travel across the branch territory.
• Standard Monday–Friday schedule with flexibility required to meet customer demand.
• Occasional extended hours or weekend work may be required.