Desktop Support Engineer

V Group

Desktop Support Engineer

The Department of Financial Services ("DFS") is seeking candidates to fill the position of IT Specialist. The candidate will be responsible for designing, architecting and supporting the end users computing platform. This position will assist in developing and supporting the Desktop platform to enable the delivery of high-quality Desktop experience to end users.

Responsibilities:

Design and document laptops and desktops hardware solutions as well as operating systems configurations.
Develop and create Windows baseline images for laptops and desktops.
Administer and support mobile device management solution.
Create and maintain Active Directory Group Policies.
Troubleshoot, resolve problems and provide preventive maintenance.
Perform system software and hardware upgrades and patches; including planning, testing, scheduling, coordination and deployment.
Research and test current and new Service Desk infrastructure products and services. Conduct evaluation and proof of concepts of hardware and software technologies and provide recommendations on improving current platform.
Administer and support remote access technologies.

Required:

84 Months of experience in the Field of Desktop Engineering
84 Months of experience with Windows 7 & 10
84 Months experience in technical approaches to design, build testing, and debugging problems
84 Months of experience in active directory group policy.
84 Months of experience with Window image deployment and package creation/management.
84 Months of experience in PowerShell scripting language experience
84 Months experience in client-based security management tools including anti-virus, PKI, HDD encryption, and general client based security hardening
84 Months of experience in Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.).
84 Months experience in Advanced troubleshooting and support for VPN and two Factor Authentication
84 Months of experience in Active Directory administration and management.
84 Months of experience with Cybersecurity best practices and compliance
84 Months of experience with Intel workstation hardware
84 Months of experience in mobile device management (MDM) solution
84 Months of experience in handling multiple tasks (ex: imaging laptops, answering the phones, supporting users, troubleshooting issues).
84 Months of engineer experience in research, analysis, planning, and implementation

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Vacancy posted 1 day ago

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