Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role also includes shift management responsibilities when the Assistant or Store Manager is absent. Bilingual candidates are encouraged to apply. ESSENTIAL JOB FUNCTIONS Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure the telephone is answered according to company policy. Process all buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrival as needed. Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise appropriately. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedule; changes or deviations are approved by management and clock in/out according to policy. Perform all store opening and closing duties, including day end procedures, securing money and deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles. All other duties as assigned. SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES Required: Strong communication skills. Ability to obtain RSS Certification. Desired: Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). TOTAL COMPENSATION & BENEFITS Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one with optional flexible spending account. Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option, and provide your requested accommodation and position details. #J-18808-Ljbffr