Senior QA Manager - Multi-Channel Contact Center
ITCON Services
ITCON Services is seeking a QA Manager responsible for developing and managing the Quality Assurance and Quality Improvement Program for the DOL National Contact Center. You will ensure customer interactions across phone, email, chat, and IVR meet quality standards while complying with federal regulations. The ideal candidate will have 7+ years in contact center operations, including experience in QA leadership roles, and a Bachelor’s degree in a relevant field. This role requires excellent analytical, compliance, and team management skills. #J-18808-Ljbffr
$120.8k - $137.9k
.... The role encompasses traditional B2B marketing strategy and various marketing channels to engage B2B prospects and clients. Successful candidates will have experience in developing multi-channel campaigns, excellent relationship-building skills, and the ability to work...Senior- ...Overview The QA Manager is responsible for developing, implementing, and managing the Quality... ...Improvement Program for the DOL National Contact Center (NCC). This role ensures that all customer interactions across multi-channel platforms (phone, email, chat, IVR) meet...SuggestedContract work
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