Senior QA Manager - Multi-Channel Contact Center
ITCON Services
ITCON Services is seeking a QA Manager responsible for developing and managing the Quality Assurance and Quality Improvement Program for the DOL National Contact Center. You will ensure customer interactions across phone, email, chat, and IVR meet quality standards while complying with federal regulations. The ideal candidate will have 7+ years in contact center operations, including experience in QA leadership roles, and a Bachelor’s degree in a relevant field. This role requires excellent analytical, compliance, and team management skills. #J-18808-Ljbffr
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior QA Manager - Multi-Channel Contact Center in Vienna, VA vacancy
$120.8k - $137.9k
.... The role encompasses traditional B2B marketing strategy and various marketing channels to engage B2B prospects and clients. Successful candidates will have experience in developing multi-channel campaigns, excellent relationship-building skills, and the ability to work...Senior- ...Overview The QA Manager is responsible for developing, implementing, and managing the Quality... ...Improvement Program for the DOL National Contact Center (NCC). This role ensures that all customer interactions across multi-channel platforms (phone, email, chat, IVR) meet...SuggestedContract work
ITCON Services
Vienna, VA4 days ago - ...A leading contracting firm in Falls Church, Virginia seeks an experienced Payroll Manager to oversee payroll functions for over 2,500 employees. The role includes managing multi-state payroll processes, ensuring compliance with various regulations, and mentoring payroll...Senior
HITT Contracting
Falls Church, VA5 days ago - ...HRB is seeking a Senior Payroll Tax Analyst for a hybrid position in Tysons, Virginia. This pivotal role involves owning payroll tax compliance for multi-state operations and supporting management during a significant payroll transformation. The ideal candidate has over...Senior
HRB
Falls Church, VA3 days ago $62.8k - $103.4k
...RSM US LLP seeks a dynamic Senior Payroll Specialist in McLean, Virginia, who will collaborate with clients to resolve payroll processing issues in a multi-state environment. The ideal candidate should have over 5 years of experience, along with knowledge of payroll compliance...SeniorFlexible hoursRSM US LLP
McLean, VA4 days ago- ...Everforth ECS is seeking a Senior Testing Lead to work in the National Capital Region... ...security, performance, and load testing in multi-enclave environments spanning NIPRNet, SIPRNet... ...with a diverse set of stakeholders (from peers to end-users to executive management).SeniorContract work
ECS Limited
Falls Church, VA2 days ago - HITT Contracting is seeking a Payroll Manager located in Falls Church, Virginia. The Payroll Manager will oversee payroll processes for... ...compliance with federal and state regulations, and managing the weekly multi-state payroll using Workday. Ideal candidates will have at least...Senior
- HRB is looking for a Senior Payroll Tax Analyst to support a significant payroll transformation... ...of payroll tax compliance across multi-state operations, including filings and reconciliations... ...tax laws, and strong capabilities in managing garnishments and tax notices. #J-18808-...Senior
$200k - $250k
...Zachary Piper Solutions is looking for a skilled Cloud Engineer SME in Reston, VA. You will lead an agile development team to create multi-cloud solutions, collaborating with government and industry clients. The role requires expertise in Azure, AWS, and Google Cloud,...SeniorZachary Piper Solutions
Reston, VA3 days ago- Clark Construction Group is seeking an experienced Payroll Manager in McLean, VA to lead complex multi-state payroll operations. The role involves overseeing both bi-weekly and high-volume weekly payroll for over 5,000 employees. This position requires a deep understanding...Senior
$80k - $120k
...A leading construction firm is seeking skilled QA/QC Managers for projects in the United States. The role involves overseeing quality control operations in road and asphalt construction, managing field and lab teams, and ensuring compliance with DOT standards. Candidates...SeniorSkillit, Inc.
Alexandria, VA3 days ago- ...Strategio Inc. is looking for a Senior QA Testing & Automation Consultant in McLean, VA, to lead User Acceptance Testing (UAT) for a... ...modernization initiative in financial services. The role involves managing testing strategies, stakeholder engagement, and ensuring...Senior
Strategio Inc.
McLean, VA3 days ago - ...ECS is seeking a Quality Assurance Lead - Senior to support the Army National Guard (ARNG)... ...practices that support configuration management and release control. Provide oversight of... ...IT environments Proven experience leading QA activities in Agile, DevSecOps, or structured...SeniorContract workLocal area
RadNet
Fairfax, VA3 days ago $130k - $150k
...expertise in Salesforce Service Cloud, Omni-Channel, and Lightning (LWC) • Hands-on... ...security model • Experience with call center workflows: voice, chat, email, and digital... ...Channel capabilities • Integrate Genesys Contact Center with Salesforce CTI for voice, chat...SeniorTata Consultancy Services
McLean, VA2 days ago- A veteran-owned professional services firm is seeking a Quality Assurance Manager to lead quality assurance programs, ensuring compliance with standards and regulations in Alexandria, Virginia. The ideal candidate will possess a Secret Clearance and have 12 years of relevant...Senior
$92.3k - $166.85k
A leading technology company is seeking a Senior Quality Assurance Manager in Alexandria, VA. This role emphasizes quality management for Department of War programs, ensuring compliance with standards and enhancing productivity. Candidates should have 10+ years of experience...Senior- ...Test Lead - Senior ECS is seeking a Test Lead - Senior to support the Army National Guard's ENOCS program. This role is pivotal in... ...strategies, validating both functional and security requirements, and managing defect tracking processes. By ensuring systems meet Government...SeniorContract work
ECS
Fairfax, VA3 days ago - ...Imagery Scientist to join their team in Springfield, VA. This full-time onsite position focuses on leveraging electro-optical imagery for multi-INT analysis and involves curating imagery from emergent sensors. The ideal candidate will have over 6 years of experience with...SeniorFull time
ManTech
Springfield, VA4 days ago - QinetiQ US is looking for a Senior Systems Engineer to manage the Integration & Testing for military ISR systems like sensors and communications technologies. Located in McLean, Virginia, the role requires significant experience in systems engineering and configuration...Senior
- ...Summary: This role is responsible for the implementation and management of Bureau Veritas Primary Integration's (BVPI) Quality... ...commissioning and turn-over for clients in the Hyperscale Data Center Market. The QA/QC Manager will work with QA/QC professionals across MEP...For contractorsFor subcontractorWork at officeLocal areaWeekend work
Bureau Veritas
McLean, VA4 days ago - RadNet, Inc. is seeking a Test Lead - Senior to support the Army National Guard's ENOCS program. This role is crucial for the planning and execution of testing activities across various projects. You will lead test strategies, validate functional requirements, and ensure...Senior
- ECS is seeking a Test Lead - Senior to support the Army National Guard's ENOCS program in Virginia. The selected candidate will oversee testing activities, establish test strategies, and ensure adherence to Government standards. The ideal applicant should have a Bachelor...Senior
- ...specification under direct supervision.* 4. Works in conjunction with senior engineers to fully understand scope and design as well as... ...accreditations pertinent to position.* 17. Assists the project manager in the reasonable execution of project tasks.* 18. Receives...Work at officeWeekend work
Bureau Veritas
McLean, VA4 days ago - ...lead at Freddie Mac in McLean, Virginia, to enhance the housing finance system's integrity. You will manage a team assessing regulatory compliance and reporting to senior management, including the Chief Compliance Officer and Board of Directors. The ideal candidate will...Senior
- ...Clark Construction Group, located in McLean, Virginia, is looking for a Project Manager who will oversee day-to-day project operations. This role involves creating comprehensive project plans, leading communication among stakeholders, managing risks, and ensuring projects...Senior
Clark Construction Group
McLean, VA13 hours ago - Arnex Solutions LLC is seeking a skilled Performance Tester located in McLean, VA, with over 8 years of experience in performance testing. The role involves leading testing activities using Apache JMeter and monitoring health in Kubernetes and microservices. Candidates ...Senior
- Description Hybrid 2-3 days per week in McLean, VA Our client seeks a Senior Project Manager to lead complex enterprise integrations and end-to-end... ...coordinate cross-functional delivery across engineering, QA, product, and business stakeholders while managing risks, dependencies...Senior2 days per week3 days per week
$100k - $150k
Fairygodboss is seeking a qualified candidate to manage and coordinate significant projects focusing on strategic change management and product initiatives. The role requires a strong understanding of technology and project management skills, particularly in user acceptance...Senior- ...efficacy of Freddie Mac’s compliance risk management activities and identify potential non‑... ...to the Chief Compliance Officer, other Senior Management as well as the Board of Directors... ...and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr...SeniorWork at office
- A systems engineering firm in Fairfax, VA is seeking a Sr. Systems Engineer for Integration and Test. The ideal candidate will have over 10 years of experience, a BS degree in EE/CE/CS, and capability in programming languages like C/C++/Python. This role requires leading...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior QA Manager - Multi-Channel Contact Center. Be the first to apply!
Related searches
- senior brand designer Vienna, VA
- senior business analyst contract Vienna, VA
- senior database analyst Vienna, VA
- legal senior counsel family office Vienna, VA
- senior aws cloud engineer Vienna, VA
- senior financial analyst remote Vienna, VA
- senior vmware engineer Vienna, VA
- senior consulting engineer Vienna, VA
- senior human factors engineer Vienna, VA
- senior developer Vienna, VA