AI-Driven Call Quality Analyst
Acentra
Acentra Health is seeking a Call Quality Analyst to join our growing team. The QA Analyst evaluates and standardizes interaction quality across multiple federal and state programs, spanning voice and digital channels, and drives enterprise‑wide continuous improvement using contact center platforms and AI tools. The role performs call/chat evaluations, facilitates calibrations, and translates insights from AI analytics into actionable coaching and process fixes. #J-18808-Ljbffr Acentra
Vacancy posted 1 day ago
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