Resident Care Assistant

Job Title: Resident Care Assistant


Location: Windrose at Woburn Assisted Living Memory Care Woburn, MA 01801


Hours: Part Time


Job Summary:


The RCA performs the resident services tasks as assigned by the resident care nurses. Our services are a


prime focus for our residents and resident care department. This position provides service and care to


each resident in a timely efficient manner. We strive to maintain high resident and family satisfaction,


meet high expectations, and ensure that the Hallkeen Community services are implemented in


service/customer focused manner.


Duties and Responsibilities:


The following essential functions are the fundamental job duties of the position to be completed with or


without appropriate reasonable accommodation.


• Provides activities of daily living assistance to the residents as directed from each Resident's


Service Plan.


• Understands and complies with all Resident Rights.


• Works well with seniors showing understanding and patience.


• Prioritizes tasks to ensure optimum services to residents as requests and needs change.


• Informs supervisor of changes in the resident's condition and needs. Documents these


observations thoroughly and communicates any changes to other staff.


• Provides personal services for residents in a professional and efficient manner.


• Assists relatives, visitors, and guests as needed.


• Maintains a positive and professional environment and projects a calm and competent image.


• Adheres to all OSHA regulations and safety procedures when bending, lifting, and using


equipment.


• Maintains assisted living area to be clean and odor free.


• Respond to resident needs and requests.


• Promote a positive work environment that emphasizes teamwork.


• Ability to be flexible.


• Immediately reports any personal accident or work-related injury.


• Ensures efficient use of company supplies, materials, tools, and resources.


• Shows attention to detail and has an acute sense of responsibility.


• Shows an ability to relate to and perform job functions for the elderly in a positive and


efficient manner.


• Shows a consistent ability to coordinate multiple tasks. Has a positive attitude and works well


under pressure.


• Maintain high level of confidentiality regarding residents, staff, and community.


• Work assigned hours on a daily/weekly basis. Regular, punctual attendance.


• Be available for on-call emergency situations.


• Takes steps to minimize energy usage on a consistent basis.


• Special projects/assignments as delegated by Resident Care Director.


• The Resident Care Assistant responsibilities can also include housekeeping and dining room


duties.


• May perform other duties as assigned.


• Demonstrates flexibility and willingness to help other staff whenever necessary.


• All resident care staff are expected to follow our "See Something Say Something" house rule.


Minimum Qualifications:


• Must have valid, current certification as a nursing assistant. HHA or CNA License or have


successfully completed the certified home health aide or homemaker/personal care


homemaker training program.


• High school diploma or general education degree (GED); or one to three months related


experience and/or training; or equivalent combination of education and experience.


• Must successfully complete Hallkeen Community's Medication Training.


• Able to read and comprehend simple instructions, short correspondence, and memos. Able to


write simple correspondence. Able to effectively present information in one-on-one and small


group situations to customers, clients, and other employees of the organization.


• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers,


common fractions, and decimals.


• Able to apply common sense understanding to carry out detailed but uninvolved written or


oral instructions. Ability to deal with problems involving a few concrete variables in


standardized situations.


• Able to work various schedules and shifts as needed.


Required Behavior:


• Appearance is neat, clean, and according to dress code.


• Able to demonstrate a high level of service delivery; does what is necessary to ensure


customer satisfaction; deals with service failures and prioritizes customer needs.


• Able to clearly present information through the spoken word; reads and interprets complex


information; talks with residents, family members and customers; listens well.


• Able to communicate with others in a warm and helpful manner while simultaneously


building credibility and rapport.


• Able to work cooperatively with a group of people to achieve goals and objectives.


• Able to be tactful; maintain confidences, foster an ethical work environment; give proper


credit to others; handle all situations honestly.


• Able to keep an open mind and change opinions on the basis of new information; performs a


variety tasks and change focus quickly as demands change; manage transitions effectively


from task to task; adapt to varying customer needs.


Physical Demands:


• Physically able to move at least 50 lbs. without assistance.


• Physically able to bend, reach, and work in small areas.


• Physically able to push and pull equipment and furnishings.


• Physically able to stand for long periods of time.