Shift Leader

KBS + Events LeadLocation: 45131 Columbia Place Sterling, VA 20166Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Age Requirement: Must be 18 years or olderTime Type: Full timePay Range: $21.75 - $22.50 / hourWhy Work HereWorking at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.Job DescriptionThe KBS + Events Lead connects Food Education, Service, and Events to the Wegmans mission of helping people live healthier, better lives. This role leads the in-store team responsible for delivering Knowledge Based Service (KBS) and executing Weekends at Wegmans, seasonal events, and community focused events. By building and developing cross-departmental selling teams, creating engaging in-store experiences through curated KBS and events, and deepening customer trust through consistent, personalized interactions, this role reinforces Wegmans as a trusted food destination that is familiar and welcoming.What You'll DoLead the planning and execution of Weekends at Wegmans, seasonal events, and community focused events hosted within the store, partnering with departments across the store to bring Merchandising plans to lifeRecruit, build, and develop a high-performing selling and events team in partnership with Store LeadershipCoach employees by providing feedback, development opportunities, and ongoing training in cooking techniques, food safety, and selling skills – ensuring all team members have the tools to deliver incredible customer experienceExecute weekly KBS plans including station setup, scheduling, ordering, and replenishmentCreate excitement that drives sales through knowledge-based service, Lead KBS Huddles, rallies, and Flavor Huddles to build excitement and share product knowledgeBuild lasting customer relationships by providing personalized meal solutions, cooking techniques, and product recommendationsShare knowledge of products with customers and employees with enthusiasm, introducing new ways to enjoy themSet goals, achieve metrics, and measure results of KBS programs and events; share insights and recommendations with store managementRequirements1 or more years of collective customer service experience, internally and/or externally preferably in a food service, grocery or retail settingExperience coordinating and executing programs, events or initiatives across multiple departments or areasDemonstrated experience organizing and prioritizing workloadAbility to work independently and to teach and train othersPassion for food and people with enthusiasm to learn more about the productExperience coordinating daily work of othersPreferred QualificationsExperience utilizing a variety of cooking techniquesExperience ordering products and controlling inventoryAdvanced culinary, food and beverage knowledge