Regional Director of Financial Aid

Role Description

The Regional Director of Financial Aid is the driving force behind the daily operations of Financial Aid (FA). Reporting into the Vice President of Financial Aid, the Regional Director is responsible for overseeing policy interpretation, procedures, and regulatory guidance while managing a team of Financial Aid Officers and support staff. The Regional Director is a subject matter expert in FA and accountable for key metrics and service level expectations related to student success and the financial health of student accounts.

Essential Functions

• Leadership & Strategy
  • Develop and implement short- and long-term strategies and goals focused on student retention and experience.
  • Lead impactful projects and identify opportunities for organizational improvement.
  • Ensure transparency and partnership across departments in all initiatives, particularly with quality assurance.
  • Partner with campus leadership and staff to ensure alignment on financial aid strategies.
• Team Management & Development
  • Identify, hire, and retain top talent.
  • Ensure operational efficiency while providing mentorship, professional development, and coaching.
  • Identify training needs and create training programs to improve team members’ knowledge and efficiency within Financial Aid.
• Student Support
  • Oversee initial approval for VA benefits for all assigned campus locations, timely certification of all VA benefits, and School Certifying Official (SCO) annual training.
  • Train team on expected service-level agreements to ensure consistently high student satisfaction.
  • Handle escalated or high-need student cases, ensuring all interactions are documented properly.
• Data Analysis & Communication
  • Analyze team data and metrics to facilitate changes that meet organizational goals.
  • Utilize business intelligence analytics to maintain expected service-level agreements.
  • Create and maintain a culture of excellence and inclusivity through team activities, initiatives, and open communication.

At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do. We value adaptability and flexibility as we grow and evolve as an organization.

Qualifications

• Minimum of 7 years of Title IV aid administration experience.
• Minimum of 7 years of progressive experience in Financial Aid, including at least 4 years leading a team of Financial Aid professionals.
• High degree of professionalism and discretion dealing with confidential information.
• Effective verbal and written communication skills.
• Ability to drive execution of tasks and change within an organization.
• Ability to travel out-of-state up to 5 times per year.

Requirements

• Bachelors’ Degree from an accredited college or university (preferred).

Benefits

• Competitive pay and opportunities for professional development.
• Dynamic organizational culture within a supportive working environment.
• Comprehensive medical, dental, and vision benefits.
• Rest and relaxation with paid sick leave and holiday benefits.
• Preparation for the future with a 401(k) and company match.