Technical Support Specialist - Aircraft Connectivity

Company Summary EchoStar builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions. Department Summary EchoStar’s Hughes Network Systems division seeks a Technical Support Specialist in Atlanta, GA to deliver frontline technical oversight for customer aircraft in-flight connectivity (IFC) systems. Job Duties and Responsibilities Applicants must be willing to participate in at least one in-person interview. The position addresses critical operational challenges by diagnosing system faults, reviewing performance logs, and delivering rapid corrective action to maintain fleet reliability and regulatory compliance. Additionally, this role drives ongoing process improvements to reduce operational costs and enhance system efficiency for airline operations. What Success Looks Like (Objectives): Serve as the frontline technical point of contact to ensure seamless customer maintenance operations and rapid issue resolution Establish and execute structured maintenance plans for active discrepancies using ticketing tools like ServiceNow Analyze technical performance data, system logs, and schematics to diagnose complex faults with speed and precision Ensure all troubleshooting and repair guidance fully complies with federal regulatory guidelines Leverage AI tools to analyze system diagnostic logs, streamline ticket management, and predict recurring technical faults Collaborate with cross-functional engineering teams to implement system enhancements and optimize fleet performance Skills, Experience and Requirements Core Skills and Competencies (What you'll bring): Expertise in servicing and maintaining In-Flight Connectivity (IFC), SATCOM, and avionics systems Advanced proficiency in interpreting complex technical manuals, wiring diagrams, and system schematics Analytical troubleshooting abilities using performance metrics, diagnostic tools, and log analysis software Strong communication skills for delivering technical guidance, training, and operational reporting to airline personnel Application of AI literacy to enhance diagnostic accuracy, automate workflow processes, and drive operational efficiency Ability to drive process improvement initiatives to lower operational costs and enhance system reliability Additional Qualifications: Experience or familiarity with airline maintenance operations and regulatory compliance standards Strong organizational skills with the ability to manage multiple complex tasks simultaneously in a fast-paced environment High resilience and conflict-resolution capabilities when handling high-pressure technical situations Proficiency in Microsoft Excel, PowerPoint, ServiceNow, and technical software tools Minimum Requirements: Minimum Education: Two-year degree in a technical field or equivalent combination of relevant work experience and certifications Minimum Experience: 2 years of experience in In-Flight Connectivity (IFC), SATCOM, or Avionics systems servicing Required Technical Skills: In-Flight Connectivity (IFC) or SATCOM system troubleshooting Reading and interpreting technical manuals, wiring diagrams, and schematics Diagnostics using system logs, performance metrics, and ticketing systems like ServiceNow Flexibility to work flexible shifts (nights, weekends, holidays) for 24/7 technical support coverage Visa sponsorship not available for this position Salary Ranges Compensation: $59,500.00/Year - $85,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on click.appcast.io if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) #J-18808-Ljbffr EchoStar