Installer Support Technician

Full-time

Tesla

What To Expect
Tesla is seeking an Installer Support Technician to join the Installer Support team. This team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.
Installer Support Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. This team utilizes expert-level product knowledge in combination with many advanced tools to navigate and solve escalations of all complexities, and collaborates with other engineering teams on trending issues and root cause analysis.
With your contributions and through collaboration with some of the most talented people in the world at Tesla, there's a lot to accomplish here.
What You'll Do
Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy productsProvide real-time assistance to on-site channel partners throughout North America via a hotlineUnderstand and meet expectations of team-specific KPIsExtensively document records of contacts including steps taken for each interactionRead and understand single-line design diagrams as they pertain to energy system installationsReview various software logs and data telemetry in proprietary applicationsRemotely connect to Tesla systems to access real-time data and resolve operational issues
What You'll Bring
Ability to read, write, speak English fluentlyDegree in Engineering, Computer Science, or equivalent experience is a plusUnderstanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and componentsExperience troubleshooting metering and communications issues involving many variablesFlexible availability to work any shift Mon-Fri 6AM – 6PM (PST)Ability to independently make decisions and solve problems with limited directionExperience and understanding of technical support and engineering environments
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Apply

Vacancy posted 3 days ago

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