Data Center Analyst

Job Title: Data Center Analyst Location: Downtown Brooklyn, NY (Onsite) We are currently seeking candidates who meet the following qualifications: Required Qualifications Ability to monitor critical equipment, systems, hardware, and software across multiple environments. Experience monitoring equipment and critical systems. Experience with AS/400 environments. Experience monitoring service deliverable status. Experience using ServiceNow. Experience working in IT operations within a 24x7 environment. Ability to monitor facility temperature alerts, CPU, memory, and server space utilization. Ability to monitor APC NetBotz devices, HP servers, Oracle databases, SQL databases, and hardware operations. Ability to open tickets as needed and assist System Administrators with issue resolution. Ability to execute pre-written scripted jobs across Windows, Linux, and AS/400 environments. Strong knowledge of basic Microsoft Office tools. Strong verbal and written communication skills, including communication via phone and email. Ability to work overnight and weekend shifts in an on-site environment. Ability to work effectively with IT facility managers and operations teams. Preferred Skills Familiarity with PuTTY. Familiarity with SolarWinds. Familiarity with Building Management Systems. Experience with the selection, installation, and upgrading of field hardware. Experience configuring and optimizing alarms and alerts. Ability to identify and eliminate nuisance alarms or "white noise" while ensuring critical alerts are routed to the appropriate parties. Experience developing or assisting with tools to monitor the health of critical systems. Experience working with SQL and Oracle databases. Experience supporting hardware operations across a broad range of platforms. Experience working with APC NetBotz devices and HP servers. Experience supporting IT facilities and field locations. Ability to travel to locations throughout the MTA network and work at field locations for extended periods. Key Responsibilities Monitor critical hardware and software systems across MTA agencies. Monitor facility temperature alerts, CPU utilization, memory utilization, server space utilization, APC NetBotz devices, Oracle databases, and hardware. Monitor equipment and service deliverable status and identify issues requiring attention. Open ServiceNow tickets as needed and assist System Administrators with troubleshooting and resolution. Execute pre-written scripted jobs across Windows, Linux, and AS/400 environments. Support 24x7 IT operations and critical system monitoring activities. Configure and optimize alarms and alerts generated by various systems throughout MTA agencies. Identify and eliminate nuisance alarms while ensuring critical alerts are delivered to the appropriate personnel. Monitor temperature alerts, HP servers, APC NetBotz devices, SQL databases, Oracle databases, and other critical systems. Assist in developing new tools and processes for monitoring the health and availability of critical systems. Assist with hardware operations across a broad range of platforms. Support the selection, installation, and upgrading of field hardware as needed. Coordinate with IT facility managers across the region. Travel to MTA locations and provide support at field locations when required. Maintain clear and effective communication with team members, System Administrators, facility managers, and other stakeholders. Perform all duties in an on-site, in-person environment. #J-18808-Ljbffr ACS Consultancy Services