Brand Specialist

Who we are. CopperSmith® is a custom metalwork platform specializing in handcrafted range hoods, bathtubs, sinks, tables, and architectural products. Through premium materials, skilled craftsmanship, and exceptional service, CopperSmith® creates one‑of‑a‑kind products tailored to each client’s vision. Who we seek. A highly motivated Brand Specialist to support our sales team, qualify incoming opportunities, assist customers throughout the buying process, and help deliver a world‑class client experience. This role is ideal for someone who is organized, energetic, technology‑driven, and passionate about helping customers while supporting a high‑performing team. You’ll work closely with senior sales staff, communicate company capabilities and policies, assist with customer inquiries, support outbound sales efforts, and help strengthen long‑term client relationships. We are looking for someone who thrives in a fast‑paced environment, enjoys learning, and wants to grow within a premium brand focused on innovation, customer experience, and operational excellence. What you’ll do Handle inbound sales inquiries and qualify potential customers Support senior sales staff throughout the sales process Communicate company capabilities, timelines, and policies clearly and professionally Assist customers with basic service questions and order‑related support Support outbound sales initiatives and follow‑up campaigns Maintain accurate customer records and communication within CRM systems Help strengthen customer relationships and improve client retention Coordinate with sales, operations, and production teams to ensure a smooth customer experience Utilize software, AI tools, and operational systems to improve efficiency and communication Learn product knowledge, processes, and industry terminology to better support customers What you bring Strong communication and customer service skills Highly motivated, organized, and detail‑oriented Comfortable working with CRMs, software platforms, computers, and modern technology Strong follow‑up skills and ability to manage multiple conversations simultaneously Ability to work well within a fast‑paced, high‑performing team environment Professional, solution‑oriented mindset with strong problem‑solving abilities Willingness to learn, be trained, and continuously improve Experience in sales, customer service, account support, or operations preferred Knowledge of construction, appliances, interior design, architecture, or luxury home products is a strong plus Interest in AI tools, automation, and modern business technology is a plus What we offer $75,000 Base Salary + performance based bonus Competitive benefits package Performance‑based growth opportunities Promotion potential within a growing company Hybrid work schedule with remote flexibility Opportunity to work alongside a world‑class team of high performers Exposure to modern software systems, AI tools, and operational technologies High‑impact role within a fast‑growing premium brand #J-18808-Ljbffr CopperSmith®