Veterinary Service Technician

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people‑first, always advancing, and results‑driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary The Service Technician Vet delivers post‑sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products. Essential Functions Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision. Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment. Inspect pre‑installed products for any defects or damages, as well as conducting final post‑installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met. Maintain strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware and ensuring that service commitments are met within standard response time. Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed. Maintain all required records including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items in a timely and accurate manner. Comply with Company and department policies and standards; perform other duties as assigned. Additional Responsibilities Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues. Inventory Management: Determine parts, supplies or tools needed to complete service requests; manage vehicle inventory through regular restocking and regular inventory audits. Personal/Vehicle Safety: Maintain a quality driving record; ensure proper vehicle maintenance is scheduled regularly to maintain a safe fleet on the road. Ensure proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms. Minimum Requirements High School Diploma or Equivalent. 2 years of relevant work experience in Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related fields. Preferred Requirements Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable. Previous experience servicing and installing x‑ray equipment. SAP experience. Skills and Abilities Ability to thrive in an independent role with excellent organizational and problem‑solving skills. Strong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non‑technical audience. Requires basic computer skills and ability to use smartphone/tablet. Knowledge of Microsoft Outlook, Excel and Teams is helpful. Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships. Required Licenses and Certifications Drivers License upon hire. Preferred Licenses and Certifications Certified, Licensed or Registered Veterinary Technician. Physical and Cognitive Demands Ascend/Descend stairs or ladder. Frequently bend, frequent communication/hearing, frequent driving, frequent exerting force (pushing/pulling 0‑20 lbs), frequent learning new tasks, frequent maintaining focus, frequent moving/traversing, operating specific machinery, repetitive motions, stationary seated, transporting 0‑10 lbs, etc. Occasionally exerting force 21‑40 lbs, 41+ lbs, making timely decisions, etc. Rarely position self crawling/crouching, kneeling/squatting, working in noise, etc. Hazards and temperature change occasionally, vibration rarely, environmental conditions rarely. Travel Requirements This position requires traveling to customer locations and providing services and support to customers, including overnight travel. Benefits Full Medical, Dental, and Vision benefits and an integrated Wellness Program. 401(k) Match. Retirement Savings Plan. Paid Time Off (PTO), Holiday Pay & Floating Holidays. Volunteer Time Off (VTO). Educational Assistance Program. Full Paid Parental and Adoption Leave. LifeWorks Employee Assistance Program. Patterson Perks Program. Compensation The potential compensation range for this role is $25.72 – $33.45 per hour; the final offer amount could exceed this range based on location, experience, and skills. EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or other related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy. #J-18808-Ljbffr Patterson Veterinary Supply, Inc.